Feature callouts

Introduction

While documentation is helpful for explaining new features, it’s also important to raise awareness of these new capabilities as users encounter the feature while using the product. As a result, feature callouts are available in Platform update 26. You can use feature callouts to point out a new capability to a user and optionally provide a hyperlink for the user to learn more about the feature.

In this article, the APIs that are used to construct feature callouts are discussed in detail.

The "Got it" button

When a feature callout is triggered, the user can simply click the Got it button to dismiss the popup. This saves the state of this feature callout in the personalization subsystem, which prevents that specific feature callout from being triggered again.

Resetting feature callouts

Even though the feature callout state is stored in personalization, clearing personalizations will not delete the state of all previously dismissed feature callouts. Instead, separate actions have been added to reset all feature callouts so that they fire again. These actions are located on the Personalization tab on the Usage data page as well as on the Manage per user tab on the Personalization page.

Disabling feature callouts

If needed, administrators can turn off feature callouts for an environment using the Feature callouts enabled option on the Client performance options page.

Implementation details

The SystemNotificationsWhatsNewManager class contains two variant APIs for triggering a feature callout.

AddWhatsNewWithActionLink()

Add a feature callout to a control with a "Learn more" link that is configured to open the documentation associated with the new product capability.

Parameters

AddWhatsNew()

Add a feature callout to a control without a "Learn more" link.

Parameters

Example

The following code snippet will trigger a feature callout attached to the control named TestStringControl.

public void init() 
{
     super(); 
     
     SystemNotificationsWhatsNewManager::AddWhatsNewWithActionLink(
          MyTestKey, 
          "My title" , 
          "My description", 
          TestStringControl.name(), 
          "https://www.microsoft.com"
     );
}

Notes

• Multiple feature callouts can be shown on a page at one time.
• Only one feature callout is allowed per control. If multiple callouts exist, the last one to get triggered will be displayed.