2007 Chart crash update

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WE MOVED!!! See this post on our new blog for the latest on this issue.

In a previous post an issue where PowerPoint hangs while working with charts was discussed. A fix for this issue was originally planned for release as part of the August Cumulative Update. There were problems with the first fix.

 

There's an updated hotfix, the KB article is:

https://support.microsoft.com/kb/975021

 

To get the hotfix click on  View and request hotfix downloads at top of that KB article, accept terms, fill out form and submit.

Comments

  • Anonymous
    January 01, 2003
    Try http://support.microsoft.com/kb/976479

  • Anonymous
    January 01, 2003
    Have you tried KB 981047 or KB 2028572 hotfix? Those are the latest hotfixes for PowerPoint.

  • Anonymous
    January 01, 2003
    Your comment "especially with charts" concerns me. What else are you when you get a crash or hang? We hope to eventually have some fix for the copy/paste chart issue but if you're getting a crash without charts in the presentation then you should probably provide more information regarding what you did to invoke the crash/hang.

  • Anonymous
    January 01, 2003
    You shouldn't need to call support anymore to get the hotfix. The article should be out and has a link to request the hotfix. New article http://support.microsoft.com/kb/975021 click on 'View and request hotfix downloads' at the top of the article and fill out the form.

  • Anonymous
    September 01, 2009
    The comment has been removed

  • Anonymous
    September 09, 2009
    Any updates on this?  Seems to be a common issues with users (and problematic with my users). Any update is appreciated.

  • Anonymous
    September 14, 2009
    any updates...was on phone with MS and they were completely clueless as if the problem is only on my pc.  he said i needed to work with him for two days to get this fix trouble shooting safe mode etc..and managed to blame problem on my HP printer or norton?

  • Anonymous
    December 09, 2009
    This hotfix does help a great deal, but still does not solve the problem 100%. You can probably replicate... Open up two Powerpoint 2007 Presentations, both presentations should contain slides that have graphs on them, try copy and pasting entire slides of charts between the two. After about a minute or two of doing this over and over it should crash. Is there an updated fix for this?

  • Anonymous
    February 19, 2010
    My users are having the same issues after applying Aug 09, Sep 09, Dec 09 powerpoint hotfixes.  Still no joy. Powerpoint just keeps crashing especially with charts.  Copying and pasting slides between powerpoint files trigger the crash.  Any help is very much appreciated.

  • Anonymous
    September 22, 2010
    Same issue as Steve and Wilson, just pasting slides, no matter  whether containing charts or not, PPT hangs. any suggestion

  • Anonymous
    November 02, 2010
    have any of you check on the live trend micro antivirus scan ? when i disable it all my applications start to work fine the minute I got it back the problem happen EventType officelifeboathang, P1 winword.exe, P2 12.0.6308.500