SharePoint 2010 User profile sync connection creation failed: Unable to process Create message

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Today I was helping one of my customer with creating the UPS sync connection on SharePoint 2010 environment and ran into the below errors, after going through all the dramas I was able to found the cause and fix it. Thought of sharing it with all:

SharePoint Errors:

ERROR

Unable to process Create message

In the Application event log:

Source: Forefront Identity Manager

Event ID: 3

Microsoft.ResourceManagement: System.InvalidOperationException: Retrieve schema failed

at Microsoft.ResourceManagement.Utilities.ExceptionManager.ThrowException(Exception exception)

at Microsoft.ResourceManagement.ActionProcessor.SyncConfigActionProcessor.Create(String typeName, IList`1 createParameters, Guid creator, Guid cause)

at Microsoft.ResourceManagement.ActionProcessor.SyncConfigActionProcessor.ProcessInputRequest(RequestType request)

at Microsoft.ResourceManagement.ActionProcessor.ActionDispatcher.ProcessInputRequest(RequestType request)

at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAction(RequestType request)

at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAction[ResponseBodyType](RequestType request)

at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request, Guid requestIdentifier, Object redispatchSingleInstanceKey)

at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request)

at Microsoft.ResourceManagement.WebServices.ResourceManagementService.Create(Message request)

 

Resolution:

1. Found that the domain FQDN is different than the NetBIOS name,  while creating the sync connection ( Under the Forest Name column) used the NetBIOS name of the domain instead of the FQDN.

2. Even after using the NetBIOS name we were running into the same error Sad smile.  Checked the OU containers we were selecting in the sync connection and found that those containers doesn't have any users objects ( Bingo!!!).

3. Selected the OU container which has user objects and we were able to successfully create a sync connection!!!

Summary:

If you run into this issue ensure to check the following:

1. Is the domain FQDN is different than NetBIOS? If yes, use the NetBIOS name while creating the connection.

2. Verify the OU has user objects ( I am sure we wouldn't select the OU which doesn't have any users, but worth double checking it)

Comments

  • Anonymous
    January 01, 2003
    I found the same problem in SharePoint 2010, and this article saved me countless hours of troubleshooting. Thank you.
  • Anonymous
    April 01, 2014
    I got this error while setting up UPS sync on a SharePoint 2013 farm. Can confirm that changing the forest name from FQDN to NetBIOS fixed the problem.

    Thanks for saving me time!
  • Anonymous
    July 29, 2015
    You also need to ensure that the AD account you are using has "Replicating Directory Changes" on the AD forest you are trying to create a connection for. This you would normally do anyway but worth keeping in mind especially when you sync multiple forests.