Business Graphics Products - Support Blog
What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.
"Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint KB Article
Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB...
Date: 11/02/2016
Form Controls stop working after December 2014 Updates
For some users, Form Controls (FM20.dll) are no longer working as expected after installing MS14-082...
Date: 12/17/2014
Support for YouTube videos in PowerPoint returns
Updates for both PowerPoint 2010 and PowerPoint 2013, were released on Tuesday (4/8) that...
Date: 04/09/2014
Unable to open PowerPoint files from a SharePoint 2010 on an iPad
Guest Blogger: Harold Kless If you try to edit an Office file (Word, PowerPoint or Excel) from a...
Date: 03/27/2014
"Cannot open the file because the file format or extension is invalid" opening Office files
UPDATE: We have identified the malware as a new family of ransomware Infection:...
Date: 09/09/2013
Office 2013 VBA component stops functioning
We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning. The...
Date: 04/26/2013
PowerPoint 2013 crashes after Click-to-run install with DisplayLinkManager driver
After you install PowerPoint 2013 or Office 2013 click-to-run and launch PowerPoint 2013 it may...
Date: 02/15/2013
"Unspecified Automation Error" after applying MS12-060
MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced...
Date: 08/16/2012
New Security Update MS11-022
Hotfix for Security Update MS11-022 released publicly as MS11-036 MS11-036: Description of the...
Date: 04/14/2011
Visio 2010 exits when clicking on Save or Open commands
This may also occur with Office 2010 also. Check to see if you have any document management software...
Date: 02/14/2011
Photo Editor error after security update
Microsoft Photo Editor Error Reading File With Security Update MS10-105 (KB2289162) installed. We...
Date: 02/08/2011
When I click Edit Data on a 2007 native chart nothing happens
Here’s an issue I saw recently that was a head scratcher but found a fix so wanted to share. You...
Date: 02/03/2011
Visio Shapes pane is missing in Visio 2010
If you don’t see any shapes window on the left of a new drawing after you upgrade to Visio 2010 go...
Date: 02/03/2011
Recover data from corrupt Publisher file
When you open a publication (*.pub) in Publisher you may get the following message: “Publisher had...
Date: 10/22/2010
Visio issue with Kaspersky saving as PDF
We’ve had a couple reports of users saving as PDF from Visio using the Microsoft Save As PDF/XPS...
Date: 10/19/2010
MPEG-2 video problem with PowerPoint 2010
We recently released knowledge base article https://support.microsoft.com/kb/982954 addressing an...
Date: 09/02/2010
New PowerPoint Hotfixes
PowerPoint 2007 https://support.microsoft.com/kb/2276463 https://support.microsoft.com/kb/2386377...
Date: 09/01/2010
How to play a video across multiple slides in PowerPoint 2010
If you have a PowerPoint file from a previous version and haven't upgraded the video object yet, you...
Date: 09/01/2010
Visio Shape Search error
There is an issue affecting Visio 2003 and 2007 users when they use the Search for Shapes feature....
Date: 08/10/2010
How to download 64-bit Retail Trials
You select a link to download an Office 2010 Trial (Office suite, Visio, Project). After selecting a...
Date: 07/27/2010