Error: "Something went wrong!" when you install Office 2013 C2R
Do you get one of these errors when you try to install Microsoft Office Home and Student 2013, Microsoft Office Home and Business 2013, Microsoft Office Professional 2013, or Microsoft Office 365 Home Premium?
Something went wrong. Sorry, we ran into a problem. Try going online for additional help.
Something went wrong. We ran into a problem, please try installing Office again or Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again
You could be seeing these errors if a second installation of Office was started before the first installation was finished or if you restarted your computer before the installation was finished.
To resolve this issue, try the steps bellow:
1. Clean any component of Office 2013 from previous attempts by running again fix it : https://support.microsoft.com/kb/2739501
2. Please use Office Deployment Tool (ODT) to download and install O365.
To do that follow the steps bellow:
1. Log on to your machine and accessed this link: Office Deployment Tool for Click-to-Run
2. On the (c:\) drive create the folder called “Office15” and download Office Deployment Tool for Click-to-Run (ODT) in this folder it will contain 1 setup (.EXE) and 1 configuration file (.XML)
3. Double click the file “officedeploymenttool.exe” and unpack it in the exact same location ( Local Disk (C:) -> Office15 )
4. Open the file called “configuration.xml” in notepad
5. The initial configuration.xml file looks like this and the yellow highlighted content is what you should remove from it. As “SourcePath” set the same location.
Note that SourcePath (which is optional) indicates the location to save the Click-to-Run source when you run the Office Deployment Tool in download mode.
If you do not specify SourcePath, Setup will attempt to create an \Office\Data\... folder structure in the working directory from which you are running setup.exe.
- Please save the configuration file overwriting the old one. Open a command prompt (As Administrator) window and run the following command (”C:\Office 15\setup.exe” /download ”C:\Office 15\Configuration.xml”) as seen in the screenshot:
Windows 7
Windows 8
- Once Office has been downloaded you will see the following
- In the Office 15 folder you will see the following now
In order to install this source you will have to run now the exact same command but instead of the “/download” parameter you will use the “/configure” parameter.
(”C:\Office 15\setup.exe” /configure ”C:\Office 15\Configuration.xml”) Depending on the access you might see the UAC prompt:
Windows 7
Windows 8
You can run the configure command also in a new windows which was opened via Run as Admin. At the end you will see the following message in Command Prompt:
Additional Link's:
Office Deployment Tool for Click-to-Run (ODT)
Product IDs that are supported by the Office Deployment Tool for Click-to-Run
Comments
- Anonymous
January 01, 2003
Thank you all for your comments and i'm glad this post helped you to find a solution to your issue
Have a very good day all of you - Anonymous
January 01, 2003
Hi Tom I'm glad that you found the article :) - Anonymous
January 01, 2003
Thanks for this article. i had trouble doing this office deployment click to run thing before, but i think that creating a folder on the root of the C drive was what helped out because it would not work in the downloads folder on Windows 8. - Anonymous
January 01, 2003
Hi, Sorry for my delay response. @Anonymous1: Try to type the commands on CMD and don't copy/paste them @Anonymous 2: Thank you for your input Regards, Joannav - Anonymous
January 01, 2003
The comment has been removed - Anonymous
January 01, 2003
When i run the command in the command prompt as advised, it says patch cannot be found. I have office 2010 on the PC - Anonymous
February 12, 2014
Can this be used for Office 2013 H&B too? if so what is the product ID I would change to? - Anonymous
February 12, 2014
Nevermind - Just found the list for all http://support.microsoft.com/kb/2842297 - Anonymous
February 16, 2014
I had this same issue in my computer. I tried this steps, repair office, remove and re install office. I have contacted Microsoftlive support they resolved my issue. They told that they removed old office files from registry and re install the office. Now it is working well. www.microsoftsupportchat.com - Anonymous
February 21, 2014
Thank you for sharing .. this helped me a lot . thank you so very much . - Anonymous
February 21, 2014
THANK YOU! Tried all the KB's, reg edits, etc. and no success. Found this post and took care of the issue! Thank you again! - Anonymous
February 24, 2014
Spent a solid 4 hours trying to install office 2013 on a brand new install of Windows 8.1, constantly doing everything suggested online, such as the fixit programs. Nothing worked. Ran across this, it worked perfectly. Thanks so much :) - Anonymous
February 25, 2014
Apparently when i run the CMD, it did not show as above. I did not copy paste, just type one by one.
It appears something like this:
Usage:
SETUP mode [path to configure file]
SETUP /DOWNLOAD [path to configure file]
SETUP /CONFIGURE [path to configure file]
SETUP / PACKAGER [path to configure file] [output path]
/DOWNLOAD DOwloads files to create an Office15 installation source
/CONFIGURE Adds, removes, or configures an Office15 installation
/PACKAGER Produces an Office App-V package from an Office installation souce
can you assist me? - Anonymous
February 25, 2014
sorry. it didn't worked for me. it is giving error message " Http send request failed" - Anonymous
February 25, 2014
Now that i tried multiple time, the CMD just not working. It came out something like this
ERROR: CreateDirectory failed for directory: \Server.Quitting!
Do you have any idea how to solve the issue? Please help :(
I hope to receive feedback from you as soon as possible.
Thanks! - Anonymous
February 28, 2014
AFTER TRTYING ALL THE ABOVE STEPS, YOU CAN CONTACT MICROSFT SUPPORT TEAM BY VISITING THE WEBSITE http://www.microsoftlivesupport.com/ - Anonymous
February 28, 2014
Please visit the blog below:http://www.microsoftlivesupport.com/blog/index.php?controller=post&action=view&id_post=41 - Anonymous
March 24, 2014
The Click to run is using some type of network recognition that a Sonicwall firewall interferes with. It works like a charm when I connect directly with the internet. I don't have to use any of these steps. - Anonymous
April 12, 2014
Thanks very much. Contacted office support chat, only got phone number to US. Not helpful at all. Your instruction worked perfectly. Thanks again! - Anonymous
April 14, 2014
Visit http://microsoftsupportchat.com for remote assistance for this issue. A quick resolution is provided. - Anonymous
June 08, 2014
I was getting this error when trying to run the setup on a tablet over a wireless network from the server. It went away when I actually copied the setup files to the tablet's hard drive. - Anonymous
June 15, 2014
Hey I had the same issue with my computer. I wasted my time on it for
many days but finally I got a solution from this link
http://www.microsoftliveassist.com/error-code-30033-27-when-installing-office/ - Anonymous
July 10, 2014
what even is this - Anonymous
July 10, 2014
I tried so many steps and my friend suggested me to follow the steps mentioned in the link:http://goo.gl/WgDEI8
It really helped and now I can use my Excel with out any issues. - Anonymous
August 25, 2014
Hey..i have faced same problem against this issue but i resolved this issue with the help of this link
http://www.microsoftliveassist.com/microsoft-support-office-error-code-30033-27/ - Anonymous
September 17, 2014
Hi i have faced the same error code working with office 365 after lots of try lastly got the solution from this link
http://microsoftprosupport.com/office-2013-office-365-installation-troubleshooting-fix/ - Anonymous
October 30, 2014
How to fix microsoft office error codes?
http://www.officelivesupport.com/office365-installation/ - Anonymous
November 03, 2014
OK, the images were missing but this was my solution... FYI in a CORP environment with AD profiles / firewall rules etc etc... - Anonymous
December 18, 2014
love your tutorial but your clip_images aren't showing for me, I'm running Mozilla Firefox, is there an add-on i should be using in order for them to show? - Anonymous
January 09, 2015
The comment has been removed - Anonymous
September 19, 2015
I am trying to download Office 365 on to my Numina 520. It came with a 1 year free office 365 subscription on it and I am just now getting around to using it. When I Try, I get the "We encountered a problem and couldn't complete the task" message. How do I get rid of the message so I can get Office 365 working? Thanks in advance for your help. - Anonymous
January 05, 2016
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