Using MOF - Case Studies at Saudi Post

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We’re pleased to announce the release of two new case studies sharing a recent MOF success story. Special thanks to Khalid AlHakim for driving this effort.

Saudi Post, the official postal service for Saudi Arabia, used Microsoft Operations Framework (MOF) 4.0 to improve business efficiency while lowering operating costs. Service Desk improvements and the creation of a Network Operations Center (NOC) enhanced communication between the organization and its customers and enabled better alignment between IT and the business.

Read the NOC case study and learn how Saudi Post put MOF 4.0 to work, taking advantage of MOF’s practical and concise guidance. Early in the assessment process, it became clear that a central location for managing IT support was necessary, and MOF principles and practices were applied to successfully establish the new Network Operations Center. Saudi Post executives were pleased with the benefits of MOF, citing well-rounded improvements to the organization. CIO, Dr. Usamah M. Altaf praised MOF’s guidance: “We found MOF very helpful in establishing the NOC and overcoming any challenges. MOF helped us create the right team structure, define clear roles and responsibilities for every team member, determine the right mission for the NOC, and identify the right processes for systems and applications when you move them into a production environment.”

Saudi Post was also able to improve the reliability and availability of its Service Desk to provide IT services. Using MOF guidance enabled Saudi Post to more clearly define roles and positively affect the organization’s business services. Dr. Altaf also found MOF beneficial for the evolution of their Service Desk: “MOF helped us in creating a Service Desk structure that enabled us to differentiate between a request, incident, or a real problem, making an architecture that is easy to follow, defining an escalation process, and achieving our targets,” the CIO said.

Check out these new case studies and learn more about Saudi Post’s success story.

Interested in sharing your own MOF success story? Contact the MOF team.

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