Updating the Request Action Log in Service Manager from Orchestrator

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I have been developing a lot of automation in Service Manager / Orchestrator lately and wanted a way to easily update the Request Action Log so portal users can see the status of the runbook in Orchestrator. If you want to do this from PowerShell or SMA then check out this post.

Here is the result of this runbook:

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Here are the steps I used to create this runbook:

  • Open the Orchestrator Runbook Designer
  • Create a new runbook
  • Drag the Runbook Control\Initialize Data activity into the runbook
    • Add ServiceRequestGUID | String
    • Add LogEntry | String
    • Add LogTitle | String

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  • Drag the System\Run .NET Script activity into the runbook
  • Rename it to Create GUID and link Initialize Data to it
    • Select PowerShell for Language Type
    • Enter the following for script: $GUID = [guid]::NewGuid()
    • Under Published Data, Add GUID | String | GUID

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  • Drag the Utilities\Format Date/Time activity into the runbook
  • Link Create GUID to Format Date/Time
  • Format appropriately for the right time zone

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  • Drag the SC 2012 Service Manager\Create Object activity into the runbook
  • Rename it to Update Activity Log and link Format Date/Time to it
  • Select the appropriate Connection
  • Source Class: Service Request
  • Target Class: Trouble Ticket Action Log
  • Relationship Type: Work Item Has Action Log
  • Source Object Guid: {ServiceRequestGUID from “Initialize Data”}
  • Fields
    • Action type: Task Run
    • Entered by: Orchestrator
    • Entered date: {Format Result from “Format Date/Time”}
    • ID: {GUID from “Create GUID”}
    • Description: {LogEntry from “Initialize Data”}
    • Title: {LogTitle from “Initialize Data”}

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You pass in the title, text, and GUID of the service request you want to update. I get the GUID of the SR using the Get Object activity and pass it into the runbook. Here is an example of a runbook that uses the Update Activity Log runbook:

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