Corel Paint Shop Pro Photo X2 fails to update – Error 1920.Service ProtexisLicensing failed to start

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This is an interesting error. If you own Corel Paint Shop Pro X2 you get prompted to install updates. In this case, the update fails to install and throws this nice dialog – “Error 1920.Service.ProtexisLicensing (ProtexisLicensing) failed to start. Verify that you have sufficient privileges to start system services.”

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As you might have guessed, this problem doesn’t have anything to do with privileges. However it does have to do with the ProtexisLicensing service. If you open up the Services snap-in and look for this service you’re likely to find the ProtexisLicensing service – in the STARTING state.

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That’s a problem. Starting means the service is neither started nor stopped. In fact, if you try to stop or restart this service you get an error that the service is currently busy.

The way to get past this error is to open Task Manager (START, RUN and type TASKMGR and hit ENTER) and click the Processes tab. Find PSIService.exe in the list. Left click it once to highlight it and then click the End Process button. This will kill the PSIService and the ProtexisLicensing service will be in the stopped state. Now you can go back to the Services snap-in and start the service manually. After it has started, you can click the RETRY button in the error dialog and the update should finish.

Comments

  • Anonymous
    November 30, 2010
    I just hit this error and google found your entry.  Worked like a charm.  Thank You!!!!

  • Anonymous
    February 05, 2011
    I found PsiService_2 and disable it and it did not work. How can I re able the PsiService_2.

  • Anonymous
    July 20, 2011
    Wow! This worked immediately. Very good description of how to correct this problem. Thanks!

  • Anonymous
    August 16, 2011
    I don't have the PSIService.exe on my task manager.  Could Windows 7 be the problem?

  • Anonymous
    April 29, 2012
    thanks! got here via google and it fixed the problem straight away! Thanks!

  • Anonymous
    July 28, 2012
    Awesome fix. It worked like a charm. Thanks a lot. If you don't see PsiService.exe click on "Show processes from all users" and you will see it then. Thanks again.

  • Anonymous
    February 05, 2013
    Thank you sooo much, I had other sites tell me I needed to delete this and delete that and look for this malware, and do this, and what you did was so simple and worked PERFECTLY. Thank you sooooo very very much!

  • Anonymous
    May 03, 2013
    If you can't see PSIService.exe in the process list, make sure you click on the button "Show All Processes" on the bottom of the list.

  • Anonymous
    October 30, 2013
    Typed this error in Goggle. Found your solution - work! Thanks so much!

  • Anonymous
    November 21, 2013
    Worked perfectly and quickly, as described.  Thanks for posting.

  • Anonymous
    December 03, 2013
    Thank you very much for this advice. Works perfectly.

  • Anonymous
    December 29, 2013
    I had the same problem installing a Corel MediaOne update in Windows 7 Pro 64-bit.  This worked for that too, Thanks! Crtl+Alt+Delete will also popup a window where you can pick the Task Manager. When it opens, click the Process tab, then on the bottom pick "Show Processes from all users", find the PSIService.exe and right click and pick to shut it down. Then at the top click on the "Services" tab next. Look down the list and find "ProtexitLicensing", right click on that and pick "Start Services".  When you see that it is running, go back to your install window and click the "RETRY" button in the error dialog, and the software should finish installing.  

  • Anonymous
    February 12, 2014
    Thanks! Had the exact same problem, and not a clue how to solve this! Thanks!

  • Anonymous
    March 28, 2014
    I had been struggling for ages until I found your blog, which worked a treat. Well done and thanks a lot

  • Anonymous
    April 05, 2014
    Thank you for taking the time to put this information on the internet, I just take for granted that I can always find a fix for a problem somewhere but it really depends on people like you taking the time to research and document for all of us.  Thanks!!!

  • Anonymous
    July 27, 2014
    Read so many remedies...yours works!  Awesome.

  • Anonymous
    October 02, 2014
    Very good advice. I had this error for several times and over a long period of time as well. Now I finally succeeded to solve this problem. Thank you very much.

  • Anonymous
    June 22, 2015
    I have installed this program several times but this was a first I encountered this problem.  Thank you it work great!

  • Anonymous
    August 26, 2015
    I have looked through all processes and cannot find PSIService.exe and yet I'm am getting the 1920 error message.  I have no idea how to fix this.

  • Anonymous
    December 21, 2015
    Thank you for posting the solution to our problem.   Paint shop stopped working so we had to uninstall and tried to reinstall but ran into error 1920.  You made this so much easier - just wish I had looked online for a solution much sooner.

  • Anonymous
    December 30, 2015
    Did not work for me. Status bar is still stuck at 99% loaded.