William Keener
RETIRED Engineering Program Manager responsible for Support Diagnostics and Automated Solutions
New Bing template for instant answers with Microsoft support troubleshooters
A quick update on Bing technical instant answers that contain links to our automated solutions...
Date: 01/19/2015
Microsoft Support Diagnostics Self-Help (Part II)
In my last post on the Microsoft Support Diagnostics Self-Help Portal, I talked about the most...
Date: 12/02/2014
Report a tech support scam to Microsoft
Scammers have been around for a while now pushing rogue security software through email messages and...
Date: 11/17/2014
Looking for some automated help to troubleshoot a complex issue?
Last year we released a new version of our self-help automated troubleshooting service to replace...
Date: 11/11/2014
Using Bing for technical instant answers and automated solutions
Bing has been providing factual instant answers (and translation instant answers) for some time now,...
Date: 10/31/2014
I'm back!
Did anybody miss me? :) After a long hiatus from this blog I'm planning to start posting here again....
Date: 10/31/2014
Big Facebook announcement
Facebook is apparently going to announce some major changes in a few minutes (1:00 PM ET). Quoting...
Date: 09/21/2011
Facebook Activity - Support.Microsoft.com
Most interesting recent activity taking place for Support.Microsoft.com.
Date: 04/25/2010
Become a Fan of The Microsoft Knowledge Base on Facebook
The Microsoft Knowledge Base is now on Facebook. Are you a fan yet?...
Date: 04/02/2010
Detecting browser and OS via JavaScript running in the Internet zone
We're often asked how to detect the browser and OS versions via JavaScript running in the Intenet...
Date: 06/22/2009
Windows Update troubleshooting
To collect the Log files to help us troubleshoot a Windows Update problem on Vista, follow these...
Date: 03/24/2009
Show IE version-specific content sample
//function used to collapse content sections using a combination of the control id prefix and the...
Date: 02/28/2009
Join us for a Microsoft Fix it Webcast
UPDATE: February 22, 2009 - This Webcast recording is now available here. You can RSVP to our...
Date: 02/13/2009
More Fix it solutions, and some technical details for my geek friends
As I indicated in my last post, we continue to release new Fix it solutions in the Knowledge Base...
Date: 01/18/2009
FixIt4Me Blog widget? Facebook application?
Do you have an idea for a FixIt4Me blog widget, or a Facebook application? If so, please leave a...
Date: 01/10/2009
FixIt4Me on Microsoft Answers
This Popfly application displays all threads tagged with "fixit4me" in the Microsoft Answers forums:...
Date: 01/10/2009
Looking for an easy button?
If you've ever struggled to complete the steps to fix a computer problem, you're not alone! Why...
Date: 01/02/2009
Microsoft Answers - for your Vista questions
My group is working with the Windows product and support teams, and the Server and Tools Online...
Date: 12/31/2008
BrowserInfo
Your browser information:Source: navigator Object COPY/PASTE: document.writeln("appName:...
Date: 12/20/2008
Test page - script error
This is a test page with a script error. document.sprite(something)
Date: 12/16/2008
Fixing BlueScreens in Vista
UPDATE Jan 8, 2008: v1 of this content is now published here. You can continue to provide feedback...
Date: 12/11/2008
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
Version 1 of this content is now published here. You can continue to provide feedback here or in the...
Date: 12/11/2008
The Value of Doubt and Uncertainty
If you already know all the answers, then you're unlikely to ask interesting questions or discover...
Date: 12/10/2008