Troubleshooting overview

The following sections help you troubleshoot issues with Business Central so that you can gather information about a given problem, identify the cause of the problem, and eventually implement a sustainable solution that does not introduce new issues. Use the tools provided in the Business Central client to gain insights on trends in application behavior, identify performance issues, database locks, and more. Use profiling combined with debugging in sandboxes, or snapshot debugging in production environments to pinpoint what causes a specific issue. And if you want to investigate and troubleshooting things after they happened, then use telemetry and the tools around that feature.

Troubleshooting articles

For a large collection of troubleshooting articles, see the following site provided by Microsoft Support:

  • Microsoft Dynamics 365 Business Central troubleshooting

    These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Business Central. The articles are organized by feature area, and each article focuses on a specific issue and how to solve it.

Troubleshooting in the client

These tools provided in the Business Central client can help you gain insights on trends in application behavior, identify performance issues, database locks, and more.

Troubleshooting in AL

Use profiling combined with debugging in sandboxes, or snapshot debugging in production environments to pinpoint what causes a specific issue.

Troubleshooting with telemetry

Telemetry can be used for troubleshooting things after they happened and it is possible to analyze patterns across sessions.

Troubleshooting guides (TSGs)

Apart from the troubleshooting tools described above, the following articles describe ways to troubleshoot various areas and features in Business Central.

Cloud migration:

Performance:

Reports and printing:

Shopify integration

Web services:

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