conversationtranscript EntityType
Contains the transcripts of conversations between participants such as customers, Virtual Agents or Human agents.
- Entity set path:
- [organization URI]/api/data/v9.2/conversationtranscripts
- Base type:
- crmbaseentity
- Display name:
- ConversationTranscript
- Primary key:
- conversationtranscriptid
- Primary key attribute:
- name
- Operations supported:
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
Name | Type | Details | ||||||
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content | Edm.String |
Content of the conversation Display name: Content |
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conversationstarttime | Edm.DateTimeOffset |
The actual start time of the conversation (not the time it was written to the data store) Display name: ConversationStartTime |
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conversationtranscriptid | Edm.Guid |
Unique identifier for entity instances Display name: conversationtranscript |
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createdon | Edm.DateTimeOffset |
Date and time when the record was created. Display name: Created On Read only
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importsequencenumber | Edm.Int32 |
Sequence number of the import that created this record. Display name: Import Sequence Number |
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metadata | Edm.String |
Any metadata about the conversation being captured such as the schema version, state, agents, participants, etc if applicable. Display name: Metadata |
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modifiedon | Edm.DateTimeOffset |
Date and time when the record was modified. Display name: Modified On Read only
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name | Edm.String |
The name of the custom entity. Display name: Name |
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overriddencreatedon | Edm.DateTimeOffset |
Date and time that the record was migrated. Display name: Record Created On |
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schematype | Edm.String |
This defines the type of schema used for the conversation based on format used by the application writing this conversation (PVA, Omni-Channel, OBI, etc) Display name: SchemaType |
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schemaversion | Edm.String |
The version of the conversation transcript content schema that is used. Display name: ContentSchemaVersion |
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statecode | Edm.Int32 |
Status of the conversationtranscript Display name: Status
Default options
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statuscode | Edm.Int32 |
Reason for the status of the conversationtranscript Display name: Status Reason
Default options
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timezoneruleversionnumber | Edm.Int32 |
For internal use only. Display name: Time Zone Rule Version Number |
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utcconversiontimezonecode | Edm.Int32 |
Time zone code that was in use when the record was created. Display name: UTC Conversion Time Zone Code |
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versionnumber | Edm.Int64 |
Version Number Display name: Version Number Read only
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Lookup properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
Name | Single-valued navigation property | Description |
---|---|---|
_bot_conversationtranscriptid_value | bot_conversationtranscriptId |
Conversation Transcripts related to customer interactions with a Bot |
_createdby_value | createdby |
Unique identifier of the user who created the record. |
_createdonbehalfby_value | createdonbehalfby |
Unique identifier of the delegate user who created the record. |
_modifiedby_value | modifiedby |
Unique identifier of the user who modified the record. |
_modifiedonbehalfby_value | modifiedonbehalfby |
Unique identifier of the delegate user who modified the record. |
_ownerid_value | ownerid |
Owner Id |
_owningbusinessunit_value | owningbusinessunit |
Unique identifier for the business unit that owns the record |
_owningteam_value | owningteam |
Unique identifier for the team that owns the record. |
_owninguser_value | owninguser |
Unique identifier for the user that owns the record. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name | Type | Partner |
---|---|---|
bot_conversationtranscriptId | bot | bot_conversationtranscript |
createdby | systemuser | lk_conversationtranscript_createdby |
createdonbehalfby | systemuser | lk_conversationtranscript_createdonbehalfby |
modifiedby | systemuser | lk_conversationtranscript_modifiedby |
modifiedonbehalfby | systemuser | lk_conversationtranscript_modifiedonbehalfby |
ownerid | principal | owner_conversationtranscript |
owningbusinessunit | businessunit | business_unit_conversationtranscript |
owningteam | team | team_conversationtranscript |
owninguser | systemuser | user_conversationtranscript |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name | Type | Partner |
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conversationtranscript_AsyncOperations | asyncoperation | regardingobjectid_conversationtranscript |
conversationtranscript_BulkDeleteFailures | bulkdeletefailure | regardingobjectid_conversationtranscript |
conversationtranscript_DuplicateBaseRecord | duplicaterecord | baserecordid_conversationtranscript |
conversationtranscript_DuplicateMatchingRecord | duplicaterecord | duplicaterecordid_conversationtranscript |
conversationtranscript_MailboxTrackingFolders | mailboxtrackingfolder | regardingobjectid_conversationtranscript |
conversationtranscript_PrincipalObjectAttributeAccesses | principalobjectattributeaccess | objectid_conversationtranscript |
conversationtranscript_ProcessSession | processsession | regardingobjectid_conversationtranscript |
conversationtranscript_SyncErrors | syncerror | regardingobjectid_conversationtranscript |
Operations
The following operations can be used with the conversationtranscript entity type.
Name | Binding |
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CreateMultiple | Not Bound |
DeleteMultiple | Not Bound |
GrantAccess | Not Bound |
IsValidStateTransition | Not Bound |
ModifyAccess | Not Bound |
RetrievePrincipalAccess | Not Bound |
RetrieveSharedPrincipalsAndAccess | Not Bound |
RevokeAccess | Not Bound |
UpdateMultiple | Not Bound |