queue EntityType
A list of records that require action, such as accounts, activities, and cases.
- Entity set path:
- [organization URI]/api/data/v9.2/queues
- Base type:
- crmbaseentity
- Display name:
- Queue
- Primary key:
- queueid
- Primary key attribute:
- name
- Operations supported:
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
Name | Type | Details | ||||||||||||
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createdon | Edm.DateTimeOffset |
Date and time when the queue was created. Display name: Created On Read only
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description | Edm.String |
Description of the queue. Display name: Description |
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emailaddress | Edm.String |
Email address that is associated with the queue. Display name: Incoming Email |
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emailrouteraccessapproval | Edm.Int32 |
Shows the status of the primary email address. Display name: Primary Email Status
Default options
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entityimage | Edm.Binary |
The default image for the entity. Display name: Entity Image |
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entityimage_timestamp | Edm.Int64 |
Read onlyy
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entityimage_url | Edm.String |
Read onlyy
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entityimageid | Edm.Guid |
For internal use only. Display name: Entity Image Id Read only
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exchangerate | Edm.Decimal |
Exchange rate for the currency associated with the queue with respect to the base currency. Display name: Exchange Rate Read only
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ignoreunsolicitedemail | Edm.Boolean |
Information that specifies whether a queue is to ignore unsolicited email (deprecated). Display name: Convert To Email Activities
Default options
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importsequencenumber | Edm.Int32 |
Unique identifier of the data import or data migration that created this record. Display name: Import Sequence Number |
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incomingemaildeliverymethod | Edm.Int32 |
Incoming email delivery method for the queue. Display name: Incoming Email Delivery Method
Default options
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incomingemailfilteringmethod | Edm.Int32 |
Convert Incoming Email To Activities Display name: Convert Incoming Email To Activities
Default options
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isemailaddressapprovedbyo365admin | Edm.Boolean |
Shows the status of approval of the email address by O365 Admin. Display name: Email Address O365 Admin Approval Status Read only
Default options
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modifiedon | Edm.DateTimeOffset |
Date and time when the queue was last modified. Display name: Modified On Read only
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name | Edm.String |
Name of the queue. Display name: Name |
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numberofitems | Edm.Int32 |
Number of Queue items associated with the queue. Display name: Queue Items Read only
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numberofmembers | Edm.Int32 |
Number of Members associated with the queue. Display name: No. of Members Read only
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outgoingemaildeliverymethod | Edm.Int32 |
Outgoing email delivery method for the queue. Display name: Outgoing Email Delivery Method
Default options
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overriddencreatedon | Edm.DateTimeOffset |
Date and time that the record was migrated. Display name: Record Created On |
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queueid | Edm.Guid |
Unique identifier of the queue. Display name: Queue |
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queuetypecode | Edm.Int32 |
Type of queue that is automatically assigned when a user or queue is created. The type can be public, private, or work in process. Display name: Queue Type Read only
Default options
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queueviewtype | Edm.Int32 |
Select whether the queue is public or private. A public queue can be viewed by all. A private queue can be viewed only by the members added to the queue. Display name: Type
Default options
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statecode | Edm.Int32 |
Status of the queue. Display name: Status
Default options
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statuscode | Edm.Int32 |
Reason for the status of the queue. Display name: Status Reason
Default options
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versionnumber | Edm.Int64 |
Version number of the queue. Display name: Version Number Read only
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Lookup properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
Name | Single-valued navigation property | Description |
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_createdby_value | createdby |
Unique identifier of the user who created the queue record. |
_createdonbehalfby_value | createdonbehalfby |
Unique identifier of the delegate user who created the queue. |
_defaultmailbox_value | defaultmailbox |
Select the mailbox associated with this queue. |
_modifiedby_value | modifiedby |
Unique identifier of the user who last modified the queue. |
_modifiedonbehalfby_value | modifiedonbehalfby |
Unique identifier of the delegate user who last modified the queue. |
_organizationid_value | organizationid |
Unique identifier of the organization associated with the queue. |
_ownerid_value | ownerid |
Unique identifier of the user or team who owns the queue. |
_owningbusinessunit_value | owningbusinessunit |
Unique identifier of the business unit that owns the queue. |
_transactioncurrencyid_value | transactioncurrencyid |
Unique identifier of the currency associated with the queue. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name | Type | Partner |
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businessunitid | businessunit | business_unit_queues |
createdby | systemuser | lk_queuebase_createdby |
createdonbehalfby | systemuser | lk_queue_createdonbehalfby |
defaultmailbox | mailbox | queue_defaultmailbox_mailbox |
modifiedby | systemuser | lk_queuebase_modifiedby |
modifiedonbehalfby | systemuser | lk_queue_modifiedonbehalfby |
organizationid | organization | organization_queues |
ownerid | principal | owner_queues |
owningbusinessunit | businessunit | business_unit_queues2 |
primaryuserid | systemuser | queue_primary_user |
transactioncurrencyid | transactioncurrency | TransactionCurrency_Queue |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name | Type | Partner |
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email_acceptingentity_queue | acceptingentityid | |
mailbox_regarding_queue | mailbox | regardingobjectid_queue |
queue_activity_parties | activityparty | partyid_queue |
Queue_AsyncOperations | asyncoperation | regardingobjectid_queue |
Queue_BulkDeleteFailures | bulkdeletefailure | regardingobjectid_queue |
Queue_DuplicateBaseRecord | duplicaterecord | baserecordid_queue |
Queue_DuplicateMatchingRecord | duplicaterecord | duplicaterecordid_queue |
Queue_Email_EmailSender | emailsender_queue | |
queue_entries | queueitem | queueid |
queue_PostFollows | postfollow | regardingobjectid_queue |
queue_PostRegardings | postregarding | regardingobjectid_queue |
queue_principalobjectattributeaccess | principalobjectattributeaccess | objectid_queue |
Queue_ProcessSessions | processsession | regardingobjectid_queue |
Queue_SyncErrors | syncerror | regardingobjectid_queue_syncerror |
queue_system_user | systemuser | queueid |
queue_team | team | queueid |
queuemembership_association | systemuser | queuemembership_association |
Operations
The following operations can be used with the queue entity type.
Name | Binding |
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AddPrincipalToQueue | Bound to Entity |
GrantAccess | Not Bound |
ModifyAccess | Not Bound |
RetrievePrincipalAccess | Not Bound |
RetrieveSharedPrincipalsAndAccess | Not Bound |
RetrieveUserQueues | Not Bound |
RevokeAccess | Not Bound |