How to: Register Fault Codes

When the customer brings in a service item for repair, you can assign a fault code to it. This code indicates the nature of the fault and can be used along with the resolution code for future reference on possible methods of repair.

Depending on the level of fault reporting in your company, you might also need to register fault area codes and symptom codes when you register fault codes. Steps 4 and 5 are only relevant for companies that include fault areas and symptom codes in their fault reporting.

To register fault codes

1. In the Search box, enter Service Tasks, and then choose the related link.

2. Select the service task that includes the relevant service item.

3. On the Navigate tab, in the Service Tasks group, choose Item Worksheet.

4. In the Fault Area Code field, select the relevant fault area code.

5. In the Symptom Code field, select the relevant symptom code.

6. In the Fault Code field, select the relevant fault code. If an appropriate fault code is not available, you can set up a new fault code.

Alternatively, you can register both fault and resolution codes using fault/resolution codes relationships.

See Also

Tasks

How to: Register Resolution Codes
How to: Set Up Fault Codes
How to: Register Fault Comments