Unified Service Desk system requirements

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This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on a Microsoft Dynamics CRM organization.

Hardware requirements for the Unified Service Desk client

The following table lists the minimum and recommended hardware requirements when you run the Unified Service Desk client.

Component

Minimum

Recommended

Processor

x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor

x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor

Memory

2-GB RAM or more

4-GB RAM or more

Hard disk

1.5 GB of available hard disk space

2 GB of available hard disk space

7200 RPM or more

Screen resolution

1920 x 1080 (in pixels)

1920 x 1080 (in pixels)

Zoom level

Zoom level in Magnifier: 100%

Zoom level in Magnifier: 100%

Software requirements for the Unified Service Desk client

To install the Unified Service Desk client on a computer, the following is required:

  • Windows 8.1, Windows 8, Windows 7, or Windows Vista Service Pack 2

  • Internet Explorer 11, Internet Explorer 10, or Internet Explorer 9

  • .NET Framework 4.5.2

  • Windows Identity Foundation 3.5

    • Windows 8.1 or Windows 8: By default, Windows Identity Foundation 3.5 is not enabled. To enable it, in Control Panel, choose Programs > Turn Windows features on or off. Next, in the Windows Features dialog box, select the Windows Identity Foundation 3.5 check box, and then choose OK.

      Alternatively, run a Command Prompt window, and then run the following command: dism /online /enable-feature:windows-identity-foundation, or use Windows PowerShell window to run the following command: Install-WindowsFeature Windows-Identity-Foundation

    • Windows 7 or Windows Vista Service Pack 2: Download Windows Identity Foundation 3.5 from the Microsoft Download Center and install it.

Software requirements for deploying Unified Service Desk sample applications

To deploy a Unified Service Desk sample application, a Microsoft Dynamics CRM (on-premises) organization is required. For the sample applications to work correctly:

  • For the Base and CRM 2013 SP1 sample applications, a Microsoft Dynamics CRM 2015 or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) organization is required.

  • For the CRM 2013 SP1 with Product Updates sample application, a Microsoft Dynamics CRM 2015 or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) organization with product updates installed is required. More information: Install product updates [LEO] in the Implementation Guide is required.

  • For the Knowledge Management sample application, a Microsoft Dynamics CRM Online 2015 Update 1 organization with knowledge management enabled is required. For information about enabling knowledge management in CRM, see TechNet: Connect Microsoft Dynamics CRM to Parature knowledge base.

More information: Sample Unified Service Desk applications

Software requirements for the Package Deployer tool

The Package Deployer tool is used for deploying Unified Service Desk sample applications. The tool supports and requires the following in addition to the system requirements listed earlier for the Unified Service Desk client:

  • Supports Windows Server 2012, Windows Server 2012 R2, or Windows Server 2008 R2 in addition to the operating systems listed earlier for the Unified Service Desk client.

  • Requires Windows PowerShell 3.0 or later if you will be using PowerShell cmdlets for CRM Package Deployer to deploy sample applications. To check your PowerShell version, run a PowerShell window, and then run the following command: $Host

See Also

Install Unified Service Desk Client
Deploy sample Unified Service Desk applications to CRM server using Package Deployer
Install and deploy Unified Service Desk
MSDN: Unified Service Desk Developer Guide

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