New events and placeholders for transactional emails
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  Apr 13, 2020 |
Jul 10, 2020 |
Business value
Customers who make online and in-store purchases expect to receive email notifications for key events during the transaction. These events include confirmation of the order, notification that the order is ready for in-store pickup, and shipping confirmation. Transactional notifications also offer the retailer an opportunity to engage with the customer, providing timely and useful feedback about their order.
Feature details
Transactional events
With this release, retailers can automatically send an email to customers when an order is ready for in-store pickup, and when an order ships.
| Event | Description |
|---|---|
| Order ready for in-store pickup | Triggered when an order with modeofdelivery set to "Customer pickup" is marked as packed. |
| Order shipped | Triggered when an order whose modeofdelivery is "Standard" is invoiced. |
New placeholders
Additional placeholders will also be made available for use by HTML email templates for creating a richer and more informative email for the customer.
Header
| Placeholder name | Placeholder description |
|---|---|
| %ordernetamount% | Order subtotal including discounts, before tax, shipping, or gift card deductions are applied. |
| %storename% | Name of the retail store for in-store pickup. |
Line
| Placeholder name | Placeholder description |
|---|---|
| %productid% | ID of the product. The ID can be used to assemble a URL that opens the product description page on your e-commerce site. |
| %linequantity_withoutunit% | Quantity of product without the unit of measure (UOM) appended. |
| %linequantitypicked_withoutunit% | Quantity of product picked without UOM. |
| %linequantitypacked_withoutunit% | Quantity of product packed without UOM. Use this placeholder with the ‘Order Ready For Pickup’ event to indicate the quantity that is ready for pickup (which might differ from the quantity ordered). |
| %linequantityshipped_withoutunit% | Quantity shipped for the line without UOM. Use this placeholder with the ‘Order Shipped’ event to indicate the quantity that was actually shipped (which might differ from the quantity ordered). |