Improvements to the recall order operation in point of sale (POS)
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 5, 2020 |
Jan 1, 2021 |
Feature details
This feature enables a new order recall operation from the point-of-sale (POS) application. With the order recall operation, users will be able to search for customer orders by scanning order, channel reference ID, or receipt ID barcodes. Users can also search using other filtering mechanisms, including three predefined filters that display:
- A list of orders that need to be fulfilled by the store (pick up or ship).
- Orders scheduled to be picked up at the store.
- Orders that need to be shipped from the store.
These predefined filters can also be linked to the operation button configuration in the button grid designer to allow for custom buttons to display orders that are in those states. Users will have an improved experience when enabling this feature, as the order recall page will also show more order status details (leveraging "detailed status" concepts used in Commerce headquarters) and detailed information about the order line items and their detailed status.
The new recall order page is designed to become a launching pad that allows users to quickly locate customer orders and quickly start operations for these orders such as editing, fulfilling, returning, or initiating a pickup.