Check your knowledge

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Answer the following questions to see what you learned.

1.

What is the purpose of the Contact Center admin center app in Dynamics 365 Contact Center?

2.

What is the primary function of Power Automate solutions in the Microsoft Contact Center?

3.

How is Generative AI transforming customer service in contact centers?

4.

What is the purpose of the embedded conversation widget in Dynamics 365 Contact Center?