Talkdesk (Preview)
Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Connect to other external systems already supported by Microsoft to be able to execute actions in Talkdesk like create an agent, create a callback, get a user by email, etc. or trigger your own flows when a contact is created/updated, note is created, inbound call starts, etc. in Talkdesk.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Talkdesk Support |
| URL | https://support.talkdesk.com/ |
| support@talkdesk.com |
| Connector Metadata | |
|---|---|
| Publisher | Talkdesk |
| Website | https://www.talkdesk.com/ |
| Privacy policy | https://www.talkdesk.com/terms-of-service/privacy-policy/ |
| Categories | Communication;Sales and CRM |
The Talkdesk connector provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Connect to other external systems already supported by Microsoft(within Power Apps and Power Automate) to be able to execute actions in Talkdesk like create an agent, create a callback, get a user by email, etc. or trigger your own flows when a contact is created/updated, note is created, inbound call starts, etc. in Talkdesk.
Creating a connection
The connector supports the following authentication types:
| Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| Talkdesk account name | string | Enter Talkdesk account name | True |
| Talkdesk Client Id | string | Enter Talkdesk Client Id | True |
| Talkdesk Client Secret | securestring | Enter Talkdesk Client Secret | True |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Create a callback |
Create a new callback in Talkdesk. |
| Create a new agent (deprecated) [DEPRECATED] |
Create a new agent in Talkdesk. |
| Create a new user |
Create a new user in Talkdesk |
| Create a workspace notification (deprecated) [DEPRECATED] |
Create a new workspace notification in Talkdesk. |
| Get account configured custom status used by agents [DEPRECATED] |
Get account configured custom status used by agents in Talkdesk (deprecated). |
| Get contact by Id |
Get contact by Id from Talkdesk. |
| Get user by email |
Get user by email from Talkdesk. |
| Get user presence (deprecated) [DEPRECATED] |
Get user presence in Talkdesk. |
| Get user status [DEPRECATED] |
Get user status in Talkdesk (deprecated). |
| Suscribe presence for all users (deprecated) [DEPRECATED] |
Subscribe to the presence of all users from the authenticated account. This actions has to be used before UpdateUserStatus action. |
| Update user status [DEPRECATED] |
Update user status in Talkdesk (deprecated). |
Create a callback
Create a new callback in Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Talkdesk phone number
|
talkdesk_phone_number | True | string |
The E.164 compliant phone number that will receive the call. |
|
Contact phone number
|
contact_phone_number | True | string |
The E.164 compliant phone number of the contact requesting the callback. |
|
Name
|
name | string |
Identifier for the field, in the scope of the entire context. |
|
|
Display name
|
display_name | string |
The field name as it is shown to the user |
|
|
Tooltip text
|
tooltip_text | string |
A tooltip regarding the field, shown to the user |
|
|
Data type
|
data_type | string |
Data_type of an enumeration of possible values (these enums can imply validation of the 'value' field and detailed error responses will be provided for the fields we discard). |
|
|
Value
|
value | string |
Field value |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Success
|
code | boolean |
Response message. |
Create a new agent (deprecated) [DEPRECATED]
Create a new agent in Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Active
|
active | boolean |
A boolean whether the agent is active or not. |
|
|
Active
|
active | boolean |
A boolean whether after call work is enabled or not for the agent. |
|
|
Timeout
|
timeout | string |
A timeout in seconds. |
|
|
Show
|
show | boolean |
A boolean whether the inbound dispositions codes are to be shown or not. |
|
|
Show
|
show | boolean |
A boolean whether the outbound dispositions codes are to be shown or not. |
|
|
Agent ivr enabled
|
agent_ivr_enabled | boolean |
A boolean whether agent's ivr is enabled or not. |
|
|
Email
|
True | string |
Agent's email. |
|
|
Extension number
|
extension_number | string |
Agent's extension number following the /\A\d+\z/ regex format. |
|
|
Full name
|
full_name | True | string |
Agent's full name. |
|
Enabled
|
enabled | boolean |
A boolean whether the mood settings are enabled or not. |
|
|
outbound_caller_id
|
outbound_caller_id | string |
Outbound caller id for the agent. (>= 5 characters,<= 40 characters) |
|
|
Outbound caller id selection enabled
|
outbound_caller_id_selection_enabled | boolean |
A boolean whether the outbound caller id selection is enabled or not. |
|
|
Phone number
|
phone_number | string |
The phone number associated to the agent. (>= 5 characters,<= 40 characters) |
|
|
Role name
|
role_name | True | string |
Agent's role. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Success
|
success | array of object |
An array of successful agent creations. |
|
Id
|
success.id | string |
The id of the successfully created agent. |
|
Email
|
success.email | string |
The email of the successfully created agent. |
|
Failure
|
failure | array of object |
An array of unsuccessful agent creations. |
|
Email
|
failure.email | string |
The email of the unsuccessfully created agent. |
|
Message
|
failure.message | string |
The error message resulted from the unsuccessful agent creation. |
Create a new user
Create a new user in Talkdesk
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Active
|
active | True | boolean |
The user's administrative status. |
|
ExternalId
|
externalId | string |
The user's external identifier. |
|
|
FamilyName
|
familyName | True | string |
The family name of the User, or Last Name in most Western languages (for example, Jensen given the full name Ms. Barbara J Jensen, III.) |
|
GivenName
|
givenName | True | string |
The given name of the User, or First Name in most Western languages. |
|
schemas
|
schemas | True | array of string |
URN schemas for User resource. |
|
RolesString
|
rolesString | string |
A list of roles for the user that collectively represent who the user is separated by semicolons, e.g., 'Student;Faculty'. |
|
|
TeamsString
|
teamsString | string |
The user's team list separated by semicolons. |
|
|
UserName
|
userName | True | string |
The user's email. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Active
|
active | boolean |
The user's administrative status. |
|
ExternalId
|
externalId | string |
The external id for the user. |
|
Id
|
id | string |
The ID for the object. Immutable. |
|
Created
|
meta.created | string |
Date and time the resource was created. |
|
LastModified
|
meta.lastModified | string |
Date and time the resource was last modified. |
|
Location
|
meta.location | string |
The location (URI) of the resource. |
|
ResourceType
|
meta.resourceType | string |
The resource Type. |
|
Version
|
meta.version | string |
The version of the resource. |
|
FamilyName
|
name.familyName | string |
The family name of the User, or Last Name in most Western languages (for example, Jensen given the full name Ms. Barbara J Jensen, III.). |
|
GivenName
|
name.givenName | string |
The given name of the User, or First Name in most Western languages. |
|
Schemas
|
schemas | array of string |
URN schemas for User resource. |
|
RolesString
|
urn:ietf:params:scim:schemas:extension:talkdesk:2.0:User.rolesString | string |
A list of roles for the user that collectively represent who the user is separated by semicolons, e.g., 'Student;Faculty'. |
|
TeamsString
|
urn:ietf:params:scim:schemas:extension:talkdesk:2.0:User.teamsString | string |
The user's team list separated by semicolons. |
|
UserName
|
userName | string |
The user's email. Immutable. |
Create a workspace notification (deprecated) [DEPRECATED]
Create a new workspace notification in Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Event id
|
eventID | True | string |
Select the type of notification to trigger. |
|
Dynamic list schema
|
dynamicListSchema | dynamic |
Details for the selected item. |
Returns
Get account configured custom status used by agents [DEPRECATED]
Get account configured custom status used by agents in Talkdesk (deprecated).
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Custom status
|
custom_status | array of object |
The list of the custom statuses. |
|
Id
|
custom_status.id | string |
The id of the custom status. |
|
Display name
|
custom_status.display_name | string |
The presentation name of the custom status. |
Get contact by Id
Get contact by Id from Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Contact Id
|
contact_id | True | string |
This is the id of the Talkdesk contact. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Id
|
contact.id | string |
Contact ID. |
|
Name
|
contact.name | string |
Contact name. |
|
Company
|
contact.company | string |
Contact company. |
|
Phones
|
contact.phones | array of object |
The list of the contact's phones. |
|
Label
|
contact.phones.label | string |
Phone number label. |
|
Number
|
contact.phones.number | string |
Phone number in E.164 format. |
Get user by email
Get user by email from Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
User email
|
True | string |
User email for the query. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Users
|
_embedded.users | array of object |
The user data. |
|
Id
|
_embedded.users.id | string |
The Id of the user. |
|
Email
|
_embedded.users.email | string |
The e-mail of the user. |
|
Name
|
_embedded.users.name | string |
The name of the user. |
|
Active
|
_embedded.users.active | boolean |
Ahe activation state of the user. |
|
Gender
|
_embedded.users.gender | string |
The gender of the user. |
|
Extension
|
_embedded.users.extension | string |
The phone extension for the user. |
|
External phone number
|
_embedded.users.external_phone_number | string |
The external phone number for the user. |
|
Created at
|
_embedded.users.created_at | string |
The date for the creation of the user. |
Get user presence (deprecated) [DEPRECATED]
Get user presence in Talkdesk.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
User id
|
id | True | string |
The user id. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Id
|
id | string |
A unique id for the event. |
|
Account id
|
account_id | string |
The id of the account. |
|
User id
|
user_id | string |
The ID of the user. |
|
Status
|
status | string |
The user current status. |
|
Custom status
|
custom_status | string |
The user current custom status. |
|
Custom status id
|
custom_status_id | string |
The user current custom status id. |
|
Occupancy
|
occupancy | integer |
The user occupancy level. |
|
Channels
|
channels | array of object |
The list of channels available. |
|
Name
|
channels.name | string |
The name of the channel. |
|
Occupancy
|
channels.occupancy | integer |
The channel occupancy level. |
|
Devices
|
channels.devices | array of string |
The list of devices available. |
|
Devices
|
devices | array of object |
The list of devices available. |
|
Id
|
devices.id | string |
The id of the device. |
|
Interactions
|
interactions | array of object |
The list of ongoing interactions. |
|
Id
|
interactions.id | string |
The id of the interaction. |
|
Device id
|
interactions.device_id | string |
The id of the device. |
|
Channel name
|
interactions.channel_name | string |
The name of the channel. |
|
Cost
|
interactions.cost | integer |
The cost of the interaction. |
|
Updated by
|
updated_by | string |
The resource that made the last update. |
|
Updated at
|
updated_at | string |
The time the last status was updated. |
Get user status [DEPRECATED]
Get user status in Talkdesk (deprecated).
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
user_ids
|
user_ids | array of string |
user_ids |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
|
array of object | ||
|
Status
|
status | string |
User's current status. |
|
Id
|
id | string |
User ID. |
Suscribe presence for all users (deprecated) [DEPRECATED]
Subscribe to the presence of all users from the authenticated account. This actions has to be used before UpdateUserStatus action.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Url
|
url | string |
The url for the broker. |
|
Username
|
username | string |
The username to access the broker. |
|
Password
|
password | string |
The password to access the broker. |
|
Client id
|
client_id | string |
The client identification to the broker. |
|
Topic
|
topic | string |
The topic to subscribe. |
Update user status [DEPRECATED]
Update user status in Talkdesk (deprecated).
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
User id
|
id | True | string |
The user id. |
|
Current status
|
current_status | string |
The (assumed) current user status. (only Available or Custom Busy) |
|
|
New status
|
new_status | string |
The desired new user status. (only Available or Custom Busy) |
Triggers
| When a contact is created |
When a contact is created. |
| When a contact is updated |
When a contact is updated. |
| When a note is created |
When a note is created. |
| When agent logs in |
When agent logs in. |
| When agent logs out |
When agent logs out. |
| When inbound call ends |
When inbound call ends. |
| When inbound call reaches contact center |
When inbound call reaches contact center. |
| When inbound call starts |
When inbound call starts. |
| When outbound call ends |
When outbound call ends. |
When a contact is created
When a contact is created.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
When a contact is updated
When a contact is updated.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
When a note is created
When a note is created.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Note's title
|
title | string |
This is the title of the Talkdesk note. |
|
Note's content
|
content | string |
This is the content of the Talkdesk note. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
When agent logs in
When agent logs in.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Agent id
|
agent_id | string |
This is the id of the Talkdesk agent. |
|
Agent name
|
agent_name | string |
This is the name of the Talkdesk agent. |
|
Agent email
|
agent_email | string |
This is the email of the Talkdesk agent. |
|
Agent ringing groups
|
agent_tags | string |
This is are the ringing groups of the Talkdesk agent. |
When agent logs out
When agent logs out.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Agent id
|
agent_id | string |
This is the id of the Talkdesk agent. |
|
Agent name
|
agent_name | string |
This is the name of the Talkdesk agent. |
|
Agent email
|
agent_email | string |
This is the email of the Talkdesk agent. |
|
Agent ringing groups
|
agent_tags | string |
This is are the ringing groups of the Talkdesk agent. |
When inbound call ends
When inbound call ends.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Call id
|
call_id | string |
This is the id of the Talkdesk call. |
|
Interaction id
|
interaction_id | string |
This is the id of the Talkdesk interaction. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Interaction context id
|
interaction_context_id | string |
This is the interaction context id of the Talkdesk call. |
|
Contact center number
|
talkdesk_phone_number | string |
This is the contact center number of the Talkdesk call. |
|
Called number
|
contact_phone_number | string |
This is the called number of the Talkdesk call. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
VIP phone number
|
phone_vip | string |
This is the VIP phone number of the Talkdesk call. |
|
Using IVR
|
phone_ivr | string |
This is the using IVR of the Talkdesk call. |
|
Interaction type
|
interaction_type | string |
This is the interaction type of the Talkdesk call. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
|
Agent id
|
agent_id | string |
This is the id of the Talkdesk agent. |
|
Total duration
|
total_duration | string |
This is the total duration of the Talkdesk call. |
|
Call duration
|
duration | string |
This is the duration of the Talkdesk call. |
|
Waiting time
|
waiting_time | string |
This is the waiting time of the Talkdesk call. |
|
Holding time
|
hold_time | string |
This is the holding time of the Talkdesk call. |
|
In business hours?
|
in_business_hours | string |
This is the in business hours of the Talkdesk call. |
|
Recording URL
|
recording_url | string |
This is the recording URL of the Talkdesk call. |
|
Hang up reason
|
hangup | string |
This is the hang up reason of the Talkdesk call. |
|
Call start time
|
start_time | string |
This is the call start time of the Talkdesk call. |
|
Call end time
|
timestamp | string |
This is the call end time of the Talkdesk call. |
|
Launched by outbound dialer
|
proactive_outbound | string |
This is the launched by outbound dialer of the Talkdesk call. |
|
Call ringing groups
|
tags | string |
This are the call ringing groups of the Talkdesk call. |
|
Agent name
|
agent_name | string |
This is the name of the Talkdesk agent. |
|
Agent email
|
agent_email | string |
This is the email of the Talkdesk agent. |
|
Agent ringing groups
|
agent_tags | string |
This is are the ringing groups of the Talkdesk agent. |
When inbound call reaches contact center
When inbound call reaches contact center.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Call id
|
call_id | string |
This is the id of the Talkdesk call. |
|
Interaction id
|
interaction_id | string |
This is the id of the Talkdesk interaction. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Interaction context id
|
interaction_context_id | string |
This is the interaction context id of the Talkdesk call. |
|
Contact center number
|
talkdesk_phone_number | string |
This is the contact center number of the Talkdesk call. |
|
Called number
|
contact_phone_number | string |
This is the called number of the Talkdesk call. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
VIP phone number
|
phone_vip | string |
This is the VIP phone number of the Talkdesk call. |
|
Using IVR
|
phone_ivr | string |
This is the using IVR of the Talkdesk call. |
|
Interaction type
|
interaction_type | string |
This is the interaction type of the Talkdesk call. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
When inbound call starts
When inbound call starts.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Call id
|
call_id | string |
This is the id of the Talkdesk call. |
|
Interaction id
|
interaction_id | string |
This is the id of the Talkdesk interaction. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Agent id
|
agent_id | string |
This is the id of the Talkdesk agent. |
|
Called number
|
contact_phone_number | string |
This is the called number of the Talkdesk call. |
|
Waiting time
|
waiting_time | string |
This is the waiting time of the Talkdesk call. |
|
Interaction context id
|
interaction_context_id | string |
This is the interaction context id of the Talkdesk call. |
|
Launched by outbound dialer
|
proactive_outbound | string |
This is the launched by outbound dialer of the Talkdesk call. |
|
Call ringing groups
|
tags | string |
This are the call ringing groups of the Talkdesk call. |
|
Contact center number
|
talkdesk_phone_number | string |
This is the contact center number of the Talkdesk call. |
|
Is transfer?
|
is_transfer | string |
This is the is transfer of the Talkdesk call. |
|
Agent name
|
agent_name | string |
This is the name of the Talkdesk agent. |
|
Agent email
|
agent_email | string |
This is the email of the Talkdesk agent. |
|
Agent ringing groups
|
agent_tags | string |
This is are the ringing groups of the Talkdesk agent. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
VIP phone number
|
phone_vip | string |
This is the VIP phone number of the Talkdesk call. |
|
Using IVR
|
phone_ivr | string |
This is the using IVR of the Talkdesk call. |
|
Interaction type
|
interaction_type | string |
This is the interaction type of the Talkdesk call. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |
When outbound call ends
When outbound call ends.
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Event name
|
event | string |
This is the name of the Talkdesk event. |
|
Call id
|
call_id | string |
This is the id of the Talkdesk call. |
|
Interaction id
|
interaction_id | string |
This is the id of the Talkdesk interaction. |
|
Contact id
|
contact_id | string |
This is the id of the Talkdesk contact. |
|
Account id
|
account_id | string |
This is the id of the Talkdesk account. |
|
Agent id
|
agent_id | string |
This is the id of the Talkdesk agent. |
|
Total duration
|
total_duration | string |
This is the total duration of the Talkdesk call. |
|
Call duration
|
duration | string |
This is the duration of the Talkdesk call. |
|
Waiting time
|
waiting_time | string |
This is the waiting time of the Talkdesk call. |
|
Holding time
|
hold_time | string |
This is the holding time of the Talkdesk call. |
|
Hang up reason
|
hangup | string |
This is the hang up reason of the Talkdesk call. |
|
Launched by outbound dialer
|
proactive_outbound | string |
This is the launched by outbound dialer of the Talkdesk call. |
|
Call ringing groups
|
tags | string |
This are the call ringing groups of the Talkdesk call. |
|
Contact center number
|
talkdesk_phone_number | string |
This is the contact center number of the Talkdesk call. |
|
Called number
|
contact_phone_number | string |
This is the called number of the Talkdesk call. |
|
Agent name
|
agent_name | string |
This is the name of the Talkdesk agent. |
|
Agent email
|
agent_email | string |
This is the email of the Talkdesk agent. |
|
Agent ringing groups
|
agent_tags | string |
This is are the ringing groups of the Talkdesk agent. |
|
Contact first name
|
contact_first_name | string |
This is the first name of the Talkdesk contact. |
|
Contact last name
|
contact_last_name | string |
This is the last name of the Talkdesk contact. |
|
Contact name
|
contact_name | string |
This is the name of the Talkdesk contact. |
|
Contact email
|
contact_email | string |
This is the email of the Talkdesk contact. |
|
Contact phone
|
contact_phone | string |
This is the phone of the Talkdesk contact. |
|
Contact company
|
contact_company | string |
This is the company of the Talkdesk contact. |
|
Contact title
|
contact_title | string |
This is the title of the Talkdesk contact. |
|
Contact address
|
contact_address | string |
This is the address of the Talkdesk contact. |
|
Contact website
|
contact_website | string |
This is the website of the Talkdesk contact. |
|
VIP phone number
|
phone_vip | string |
This is the VIP phone number of the Talkdesk call. |
|
Using IVR
|
phone_ivr | string |
This is the using IVR of the Talkdesk call. |
|
Interaction type
|
interaction_type | string |
This is the interaction type of the Talkdesk call. |
|
Account email
|
account_email | string |
This is the email of the Talkdesk account. |
|
Account name
|
account_name | string |
This is the name of the Talkdesk account. |