Build a smart assist bot

  • Artigo

To quickly get started, follow the instructions mentioned in this topic for building a smart assist bot that displays knowledge article recommendations to the agent. After this, you can do additional steps for creating custom scenarios.

Prerequisites

You must understand how to create a bot using Azure Bot Service.

Sample bot that displays knowledge article recommendations

For setting up a sample for smart assist bot for displaying knowledge article recommendations to the agent, please see the instructions mentioned in the sample README file.

For information on how to create a knowledge article using template, see Create a knowledge article using a template.

Sample bot that displays similar case recommendations

After setting up a sample bot using above steps, you can configure your bot to show similar case recommendations for ‘printer noise’ using the instructions mentioned in the topic Implement a custom scenario.

Important

See this administrator guide topic on how to enable smart assist: Smart assist for agents. It provides instructions on how to create a bot user, how to add a smart assist bot to a workstream and how to enable a productivity pane.

See Next: Implement a custom scenario for smart assist bot

Sample code: Build a smart assist bot
Smart assist for agents
Create a bot with Azure bot service
Automate tasks with macros
Integrate an Azure bot
Create knowledge article template
Client API reference for model driven apps