Configure a Subscriber Access Number on a UM Dial Plan

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

A subscriber access number lets a user who is enabled for Unified Messaging (UM) access a mailbox in Microsoft Exchange Server 2010 using Outlook Voice Access. When you configure a subscriber access number on a dial plan, UM-enabled users can call in to the subscriber access number, log on to their Exchange 2010 mailbox, and access their e-mail, voice mail, calendar, and personal contact information.

By default, when you create a UM dial plan, a subscriber access number isn't configured. To configure a subscriber access number, you first need to create the dial plan and then configure a subscriber access number on the dial plan's Subscriber Access tab. Although a subscriber access number isn't required, you need to configure at least one subscriber access number to enable a UM-enabled user to use Outlook Voice Access to access to their Exchange 2010 mailbox. You can also configure multiple subscriber access numbers for a single dial plan.

For more information about the menu options available for Outlook Voice Access users, see the Quick Reference Guide for Outlook Voice Access, which is available from the Microsoft Download Center.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to configure a subscriber access number

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, click the Subscriber Access tab.

  4. Under Associated Subscriber Access Numbers, enter the subscriber access number in the box labeled Enter the telephone number to associate, and then click Add.

  5. Click OK to save your changes.

Use the Shell to configure a subscriber access number

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example sets the subscriber access number to 4255550100 for a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -AccessTelephoneNumbers 4255550100

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you configure a subscriber access number, you may also want to:

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