Field Service mobile built on Microsoft Power Apps platform

Enabled for	Public preview	Early access	General availability
End users by admins, makers, or analysts	-	-	May 1, 2020

Business value

Our next generation Field Service mobile app is optimized for technicians who travel to customer locations to resolve issues. It empowers technicians with an easy-to-use mobile experience to view assigned jobs on a calendar, and record work with pictures and videos, barcode scanning, and digital signatures. Furthermore, important information is available offline when visiting remote destinations without internet connectivity. Built as a model-driven app on Microsoft Power Platform, you can customize Field Service mobile to your business needs with the same tools as all your other Dynamics 365 business applications, and easily integrate with the Microsoft stack like Azure IoT, Remote Assist, Power Virtual Agents, and more.

Feature details

• Offline support for uninterrupted access to important data and tasks.
• Calendar view of all your bookings to plan your day.
• All booking-related information, such as booking status, service tasks, and products.
• One-click navigation to the service location.
• Add notes and attach images for the completed tasks.
• Scan to quickly populate fields, such as UPC and barcode.
• Digital signatures for customer sign-off.
• Request time off directly from the app.
• Available on iOS and Android phones.
• Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more.