IoT alert AI-based suggestions
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users by admins, makers, or analysts |  Apr 1, 2020 |
- | - |
Business value
Businesses continue to leverage IoT capabilities to further delivery of proactive service to customers. Understanding and taking quick action on IoT alerts improves service delivery. This feature helps businesses assess the importance of alerts and when to take action to improve proactive service delivery.
Feature details
As IoT device alerts are received, it helps to have smart suggestions about how to treat the alert, like suggesting priority or incident type. New IoT alert suggestions add AI-based suggestions for the priority and incident type from the alert, based on past service history and actions. For example, an alert suggestion might show that a temperature-based alert is a high priority, and needs an incident type for recalibrating the equipment.
Note
This feature is available in Unified Interface only.
See also
IoT alert AI suggestions (docs)