Get started with configuring your agent application

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This section provides information on how to perform various tasks in Unified Service Desk to configure your agent application.

Unified Service Desk uses the Microsoft Dynamics CRM security model to govern access to the entities and configuration data. You can also create configurations in Unified Service Desk to group entities, and assign them to users to ensure that they can access only the entities within the assigned configuration. More information: Security in Unified Service Desk in the Unified Service Desk Administration Guide

In This Section

Manage hosted controls, actions, and events

Configure toolbars in your application

Configure session information

Configure and manage agent scripts

Use themes to customize the appearance of your application

Manage Options for Unified Service Desk

Add multilanguage support for your agent applications

Configure Parature knowledge base in Unified Service Desk

Reference

Hosted control types and action/event reference

Unified Service Desk Administration Guide

Core concepts for configuring Unified Service Desk

Learn to use Unified Service Desk

Unified Service Desk configuration walkthroughs

Unified Service Desk
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