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01/10/2017

Troubleshooting resources for the 2007 Office system

Applies To: Office Resource Kit

This Office product will reach end of support on October 10, 2017. To stay supported, you will need to upgrade. For more information, see , Resources to help you upgrade your Office 2007 servers and clients.

Topic Last Modified: 2016-11-14

In this article:

Deployment
Migration
Security and privacy
Error messages
Add-ins
By application

This article provides a collection of commonly used troubleshooting resources for the 2007 Office system.

Deployment

Area	Troubleshooting article	URL
Activation	How to troubleshoot problems that you may experience when you try to activate a 2007 Office product	https://go.microsoft.com/fwlink/?LinkId=109880
Group policy	The Group Policy Management snap-in does not identify the Outlk12.adm template file as a valid template file on a domain controller that has Outlook 2007 installed	https://go.microsoft.com/fwlink/?LinkId=109876
Licensing	How to obtain a volume license key for enterprise editions of Office 2007 and Office 2003	https://go.microsoft.com/fwlink/?LinkId=109879
Multilanguage	Some features still appear in English in Microsoft Excel when the MUI is installed	https://go.microsoft.com/fwlink/?LinkId=109872
Multilanguage	The Office 2003 MUI is not removed when you upgrade to the 2007 Office Language Pack	https://go.microsoft.com/fwlink/?LinkId=109873
Multilanguage	Error message when you try to install a specific language version of the 2007 Office suite from a multilanguage version of the Select License DVD: "Error: Cannot find resource ShellUI.MST"	https://go.microsoft.com/fwlink/?LinkId=109874
Multilanguage	An East Asian language or a Complex Script language may be unavailable on the Languages tab in the Setup program of a 2007 Office suite or program	https://go.microsoft.com/fwlink/?LinkId=109875
Setup	How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature	https://go.microsoft.com/fwlink/?LinkId=109868
Setup	The 2007 Office suite Setup program will not restart after an initial installation is interrupted	https://go.microsoft.com/fwlink/?LinkId=109870
Setup	Error message when you try to install a 2007 Office program: "Microsoft Office <Product_Name> 2007 encountered an error during setup. Error 1714"	https://go.microsoft.com/fwlink/?LinkId=109871
Terminal services	Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"	https://go.microsoft.com/fwlink/?LinkId=109877
Terminal services	Setup program crashes when you try to install a 2007 Office suite on a 64-bit version of Windows Server 2003	https://go.microsoft.com/fwlink/?LinkId=109878
Upgrade	Error message when you try to upgrade Office XP Students and Teachers edition to a 2007 Office suite: "The path you have chosen does not point at a qualifying upgradeable product"	https://go.microsoft.com/fwlink/?LinkId=109881
Upgrade	Error message when you try to upgrade 2007 Office programs, Expression Web or Windows SharePoint Services 3.0 to the Service Pack 1 level if the Windows system drive has insufficient free disk space: "The installation of this package failed"	https://go.microsoft.com/fwlink/?LinkId=109882
Upgrade	If you disable the Ose.exe file, Microsoft Office updates do not install when you use Microsoft Windows Server Update Services or the Microsoft Update Web site to deploy software updates and hotfixes to computers in the organization	https://go.microsoft.com/fwlink/?LinkId=109883
Upgrade	Office updates are offered to a user even if that user has installed those updates when you use WSUS to deploy software updates and hotfixes to computers that are in your organization	https://go.microsoft.com/fwlink/?LinkId=109884
Upgrade	Error message when you try to install a 2007 Office update package: "The installation of this package failed"	https://go.microsoft.com/fwlink/?LinkId=109885
Upgrade	How to determine which version of a 2007 Office product is installed	https://go.microsoft.com/fwlink/?LinkId=110459
Upgrade	How to determine the version of an installed 2007 Office language pack	https://go.microsoft.com/fwlink/?LinkId=110460

Migration

Area	Troubleshooting article	URL
2007 Office system	Getting started with the 2007 Office system	https://go.microsoft.com/fwlink/?LinkId=109886
Office Migration Planning Manager (OMPM)	Troubleshooting Office Migration Planning Manager (OMPM)	https://go.microsoft.com/fwlink/?linkId=109909

Security and privacy

Area	Troubleshooting article	URL
2007 Office system	The "Trust all installed add-ins and templates" setting in the Office Customization Tool does not change 2007 Office macro security settings	https://go.microsoft.com/fwlink/?LinkId=109887
Office Outlook 2007	Information for administrators about e-mail security settings in Outlook 2007	https://go.microsoft.com/fwlink/?LinkId=109888

Error messages

Area	Troubleshooting article	URL
2007 Office system	Error codes for 2007 Office system installations	https://go.microsoft.com/fwlink/?LinkId=137099
2007 Office system	Error codes for 2007 Office update packages	https://go.microsoft.com/fwlink/?LinkId=109890
2007 Office system	How to use the Alert ID feature in the 2007 Office programs when you search for a warning or an error message in the Microsoft Knowledge Base	https://go.microsoft.com/fwlink/?LinkId=109891
2007 Office system	"Error 25090" error message when you start an Office program	https://go.microsoft.com/fwlink/?LinkId=109892
Office Word 2007	How to troubleshoot error messages that you receive in Word (Part 3)	https://go.microsoft.com/fwlink/?LinkId=109893

Add-ins

Area	Troubleshooting article	URL
2007 Office system	A COM add-in does not function in a 2007 Office suite	https://go.microsoft.com/fwlink/?LinkId=109894
Office Word 2007	You receive error messages when you start Word	https://go.microsoft.com/fwlink/?LinkId=109895
Office Word 2007	An add-in for Microsoft Word does not work as expected, or it is not installed in Word 2007	https://go.microsoft.com/fwlink/?LinkId=109896
2007 Office system	How to troubleshoot custom Smart Tags in Office	https://go.microsoft.com/fwlink/?LinkId=109897

By application

Area	Troubleshooting article	URL
Office Access 2007	You receive a "You are trying to open a read-only database" error message when you open a database that was created in an earlier version of Access in Access 2002, Access 2003 or Access 2007	https://go.microsoft.com/fwlink/?LinkId=109898
Office Outlook 2007	How to troubleshoot Information Rights Management in Outlook	https://go.microsoft.com/fwlink/?LinkId=109899
Office Outlook 2007	Error message when Outlook 2007 tries to connect to a server by using an RPC connection or an HTTPS connection: "There is a problem with the proxy server's security certificate"	https://go.microsoft.com/fwlink/?LinkId=109900
Office Outlook 2007	How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003	https://go.microsoft.com/fwlink/?LinkId=109901
Office Outlook 2007	How to troubleshoot performance issues in Outlook 2007	https://go.microsoft.com/fwlink/?LinkId=109903
Office Word 2007	How to troubleshoot problems that occur when you start or use Word 2007, Word 2003, or Word 2002	https://go.microsoft.com/fwlink/?linkId=109908
Office Word 2007	How to troubleshoot damaged documents in Word 2007	https://go.microsoft.com/fwlink/?LinkId=109904
Office Word 2007	How to troubleshoot print failures in Word 2007 and Word 2003	https://go.microsoft.com/fwlink/?LinkId=109905
Office Word 2007	How to troubleshoot printing problems in Word 2007 or in Word 2003	https://go.microsoft.com/fwlink/?LinkId=109906
Office Word 2007	Overview of fonts and how to troubleshoot font problems in Word 2007	https://go.microsoft.com/fwlink/?LinkId=109907

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