Emergency Services (E9-1-1)

Topic Last Modified: 2012-06-08

Microsoft Lync Server 2010 supports Enhanced 9-1-1 (E9-1-1) services within the United States as part of an Enterprise Voice deployment. E9-1-1 is an emergency dispatch feature that associates a 9-1-1 call with an Emergency Response Location (ERL) that consists of civic (that is, street) addresses and other more specific location information, such as floor numbers, for calls from office buildings and other multitenant facilities. By using the provided ERL, a Public Safety Answering Point (PSAP) can immediately dispatch first responders to the caller in distress with reduced risk of inadvertently directing the responders to an incorrect or ambiguous location.