What's new and planned for Dynamics 365 Customer Insights - Journeys
This topic lists features that are planned to release from October 2024 through March 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how marketers work and what they can achieve with Copilot in Customer Insights and AI innovation.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create journeys by using Copilot to describe them | Admins, makers, marketers, or analysts, automatically | - | - | Oct 2024 |
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Maximize event capacity with waitlist registrations | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | - |
| Easily set up and execute pre- and post-event communications | Admins, makers, marketers, or analysts, automatically | Jan 2025 | - | - |
| Scale your business with confidence with 300M maximum monthly interactions | Admins, makers, marketers, or analysts, automatically | - | - | Dec 2024 |
| Export your data to your own storage for custom reporting | Admins, makers, marketers, or analysts, automatically | Dec 2024 | - | Mar 2025 |
| Reach customers with greater throughput for trigger-based journeys | Admins, makers, marketers, or analysts, automatically | - | - | Nov 2024 |
| Prevent duplicate emails to shared email addresses | Admins, makers, marketers, or analysts, automatically | - | - | Feb 2025 |
| Collect extra customer data without custom attributes | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | - |
| Create an event portal allowing access to event details, registration | Admins, makers, marketers, or analysts, automatically | Nov 2024 | - | - |
| Split audience into groups to deliver unique customer experiences | Admins, makers, marketers, or analysts, automatically |
Aug 8, 2024 |
- | Nov 2024 |
| Improve engagement and compliance with double opt-in | Admins, makers, marketers, or analysts, automatically |
Aug 21, 2024 |
- | Nov 2024 |
| Generate leads that link to an existing contact | Users, automatically | - | Feb 2025 | Mar 2025 |
| Understand customer inflows and exits at every journey step | Admins, makers, marketers, or analysts, automatically | Oct 2024 | - | Jan 2025 |
| Control how fast customers can enter a journey | Admins, makers, marketers, or analysts, automatically |
Sep 3, 2024 |
- | Dec 2024 |
| Wait on segment membership to trigger the next step in a journey | Admins, makers, marketers, or analysts, automatically | Nov 2024 | - | Feb 2025 |
| Automate seamless handoffs between marketing and sales | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2023 |
- | Mar 2025 |
| Orchestrate journeys using any marketing interaction | Admins, makers, marketers, or analysts, automatically | - | - | Dec 2024 |
| Personalize messages and make journey decisions based on web interactions | Admins, makers, marketers, or analysts, automatically | Nov 2024 | - | Feb 2025 |
| Get insights on email engagement with heatmap analytics | Admins, makers, marketers, or analysts, automatically | Oct 2024 | - | - |
You are able to opt into some features as part of early access on August 12, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.