Monitor Azure Communications Gateway

  • Article

You can use Azure Resource Health and Azure Monitor to monitor the health and performance of Azure Communications Gateway.

Azure Monitor allows you to collect, analyze, and act on telemetry from cloud and on-premises environments to ensure optimal application and service performance.

This article describes:

  • The types of monitoring data you can collect for this service.
  • Ways to analyze that data.

Note

If you're already familiar with this service and/or Azure Monitor and just want to know how to analyze monitoring data, see the Analyze section near the end of this article.

When you have critical applications and business processes that rely on Azure resources, you need to monitor and get alerts for your system. The Azure Monitor service collects and aggregates metrics and logs from every component of your system. Azure Monitor provides you with a view of availability, performance, and resilience, and notifies you of issues. You can use the Azure portal, PowerShell, Azure CLI, REST API, or client libraries to set up and view monitoring data.

This article also describes how to use Azure Resource Health to monitor your Azure Communications Gateway.

The following sections describe the specific data gathered for Azure Communications Gateway. These sections also discuss how to configure data collection and analyze this data with Azure tools.

Tip

To understand costs associated with Azure Monitor, see Azure Monitor cost and usage.

What is Azure Resource Health?

Azure Resource Health provides a personalized dashboard of the health of your resources. This dashboard helps you diagnose and get support for service problems that affect your Azure resources. It reports on the current and past health of your resources.

Note

If you notice any concerning resource health indicators or metrics, you can raise a support ticket.

Resource Health reports one of the following statuses for each resource.

  • Available: there are no known problems with your resource.
  • Degraded: a problem with your resource is reducing its performance.
  • Unavailable: there's a significant problem with your resource or with the Azure platform. For Azure Communications Gateway, this status usually means that calls can't be handled.
  • Unknown: Resource Health doesn't receive information about the resource for more than 10 minutes.

For more information, see Resource Health overview.

Using Azure Resource Health

To access Resource Health for Azure Communications Gateway:

  1. Sign in to the Azure portal.
  2. In the search bar at the top of the page, search for your Communications Gateway resource.
  3. Select your Communications Gateway resource.
  4. In the menu in the left pane, select Resource health.

You can also configure Resource Health alerts in the Azure portal. These alerts can notify you in near real-time when these resources have a change in their health status.

Azure Communications Gateway supports the following resource health checks.

Resource types

Azure uses the concept of resource types and IDs to identify everything in a subscription. Resource types are also part of the resource IDs for every resource running in Azure. For example, one resource type for a virtual machine is Microsoft.Compute/virtualMachines. For a list of services and their associated resource types, see Resource providers.

Azure Monitor similarly organizes core monitoring data into metrics and logs based on resource types, also called namespaces. Different metrics and logs are available for different resource types. Your service might be associated with more than one resource type.

For more information about the resource types for Azure Communications Gateway, see Azure Communications Gateway monitoring data reference.

Data storage

For Azure Monitor:

  • Metrics data is stored in the Azure Monitor metrics database.
  • Log data is stored in the Azure Monitor logs store. Log Analytics is a tool in the Azure portal that can query this store.
  • The Azure activity log is a separate store with its own interface in the Azure portal.

You can optionally route metric and activity log data to the Azure Monitor logs store. You can then use Log Analytics to query the data and correlate it with other log data.

Many services can use diagnostic settings to send metric and log data to other storage locations outside Azure Monitor. Examples include Azure Storage, hosted partner systems, and non-Azure partner systems, by using Event Hubs.

For detailed information on how Azure Monitor stores data, see Azure Monitor data platform.

Azure Monitor platform metrics

Azure Monitor provides platform metrics for most services. These metrics are:

  • Individually defined for each namespace.
  • Stored in the Azure Monitor time-series metrics database.
  • Lightweight and capable of supporting near real-time alerting.
  • Used to track the performance of a resource over time.

Collection: Azure Monitor collects platform metrics automatically. No configuration is required.

Routing: You can also usually route platform metrics to Azure Monitor Logs / Log Analytics so you can query them with other log data. For more information, see the Metrics diagnostic setting. For how to configure diagnostic settings for a service, see Create diagnostic settings in Azure Monitor.

For a list of all metrics it's possible to gather for all resources in Azure Monitor, see Supported metrics in Azure Monitor.

For a list of available metrics for Azure Communications Gateway, see Azure Communications Gateway monitoring data reference.

Analyzing, filtering and splitting metrics in Azure Monitor

You can analyze metrics for Azure Communications Gateway, along with metrics from other Azure services, by opening Metrics from the Azure Monitor menu. See Analyze metrics with Azure Monitor metrics explorer for details on using this tool.

Azure Communications Gateway metrics support the Region dimension, allowing you to filter any metric by the Service Locations defined in your Azure Communications Gateway resource. Connectivity metrics also support the OPTIONS or INVITE dimension.

You can also split a metric by these dimensions to visualize how different segments of the metric compare with each other.

For more information on filtering and splitting, see Advanced features of Azure Monitor.

Azure Monitor resource logs

Resource logs provide insight into operations that were done by an Azure resource. Logs are generated automatically, but you must route them to Azure Monitor Logs to save or query them. Logs are organized into categories. A given namespace can have multiple resource log categories you can collect.

This service doesn't collect resource logs, but you can find information about them in Monitoring data from Azure resources.

Azure activity log

The activity log contains subscription-level events that track operations for each Azure resource as seen from outside that resource; for example, creating a new resource or starting a virtual machine.

Collection: Activity log events are automatically generated and collected in a separate store for viewing in the Azure portal.

Routing: You can send activity log data to Azure Monitor Logs so you can analyze it alongside other log data. Other locations such as Azure Storage, Azure Event Hubs, and certain Microsoft monitoring partners are also available. For more information on how to route the activity log, see Overview of the Azure activity log.

Analyze monitoring data

There are many tools for analyzing monitoring data.

Azure Monitor tools

Azure Monitor supports the following basic tools:

Tools that allow more complex visualization include:

  • Dashboards that let you combine different kinds of data into a single pane in the Azure portal.
  • Workbooks, customizable reports that you can create in the Azure portal. Workbooks can include text, metrics, and log queries.
  • Grafana, an open platform tool that excels in operational dashboards. You can use Grafana to create dashboards that include data from multiple sources other than Azure Monitor.
  • Power BI, a business analytics service that provides interactive visualizations across various data sources. You can configure Power BI to automatically import log data from Azure Monitor to take advantage of these visualizations.

Azure Monitor export tools

You can get data out of Azure Monitor into other tools by using the following methods:

To get started with the REST API for Azure Monitor, see Azure monitoring REST API walkthrough.

Kusto queries

You can analyze monitoring data in the Azure Monitor Logs / Log Analytics store by using the Kusto query language (KQL).

Important

When you select Logs from the service's menu in the portal, Log Analytics opens with the query scope set to the current service. This scope means that log queries will only include data from that type of resource. If you want to run a query that includes data from other Azure services, select Logs from the Azure Monitor menu. See Log query scope and time range in Azure Monitor Log Analytics for details.

For a list of common queries for any service, see the Log Analytics queries interface.

Alerts

Azure Monitor alerts proactively notify you when specific conditions are found in your monitoring data. Alerts allow you to identify and address issues in your system before your customers notice them. For more information, see Azure Monitor alerts.

There are many sources of common alerts for Azure resources. For examples of common alerts for Azure resources, see Sample log alert queries. The Azure Monitor Baseline Alerts (AMBA) site provides a semi-automated method of implementing important platform metric alerts, dashboards, and guidelines. The site applies to a continually expanding subset of Azure services, including all services that are part of the Azure Landing Zone (ALZ).

The common alert schema standardizes the consumption of Azure Monitor alert notifications. For more information, see Common alert schema.

Types of alerts

You can alert on any metric or log data source in the Azure Monitor data platform. There are many different types of alerts depending on the services you're monitoring and the monitoring data you're collecting. Different types of alerts have various benefits and drawbacks. For more information, see Choose the right monitoring alert type.

The following list describes the types of Azure Monitor alerts you can create:

  • Metric alerts evaluate resource metrics at regular intervals. Metrics can be platform metrics, custom metrics, logs from Azure Monitor converted to metrics, or Application Insights metrics. Metric alerts can also apply multiple conditions and dynamic thresholds.
  • Log alerts allow users to use a Log Analytics query to evaluate resource logs at a predefined frequency.
  • Activity log alerts trigger when a new activity log event occurs that matches defined conditions. Resource Health alerts and Service Health alerts are activity log alerts that report on your service and resource health.

Some Azure services also support smart detection alerts, Prometheus alerts, or recommended alert rules.

For some services, you can monitor at scale by applying the same metric alert rule to multiple resources of the same type that exist in the same Azure region. Individual notifications are sent for each monitored resource. For supported Azure services and clouds, see Monitor multiple resources with one alert rule.

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