Cannot Delete Web Links Created with Intune installed on iOS Devices

Jason Smallwood 66 Reputation points
2023-01-06T15:34:51.827+00:00

We have created a weblink for some of our sites. They were pushed out to all devices, but in some instances showed up as 2-3 generic icons. When you force press on them to bring up the options, it does not allow for deletion. We have also set it to uninstall from all Devices, still not able to remove. I've looked over several comments and question in various forums, and answers vary and none of them resolve the issue. I have removed the management profile from the device, and still unable to delete.

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
201 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,301 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,657 questions
Accepted answer
  1. Joao Mendes 100 Reputation points
    2024-02-13T12:56:54.9133333+00:00

    Found a workaround for the issue! Had a couple of Web Links stuck on my home screen for a while now, but finally found a way to remove them. I created a new Home Screen on the iPhone and added the Web Links I wanted gone to it, then I erased the home screen containing them and the system prompted me that it wouldn’t be able to add them to the App Library and hence would delete them. And just like that, they were gone =) hope it helps!

    4 people found this answer helpful.

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  1. Joaquin Vidal Ambrosio 0 Reputation points
    2023-03-01T14:47:32.9466667+00:00

    We also have the same problem, we have duplicate and triplicate Weblinks, even when we put them in Intune in Uninstall mode they don't uninstall, and manually they don't allow it either. We don't know what to do, we have an open ticket with Microsoft to see what they tell us.

  2. ŠVEC Jiří 0 Reputation points
    2023-04-20T08:24:41.3533333+00:00

    Hi, do you have some new about this case? In our company, we also had some web applications duplicated on a few devices. We would like to know the cause and how to avoid or solve this problem. Thanks for the reply.

    0 comments
  3. Julian Nitsche 0 Reputation points
    2023-07-12T11:04:51.1633333+00:00

    is there an update for this?

  4. Joseph Pallichan 0 Reputation points
    2023-07-13T18:01:11.16+00:00

    I've found a solution to this issue. The most effective method is to remove the device management profile from the iPhone and then set it up again. However, ensure that the app is either removed from Intune or is set to uninstall.

    https://support.apple.com/en-in/guide/iphone/iph6c493b19/ios