We’re unable to validate your phone number

Toseef Ahmad 476

while creating a new account at dev.azure.com. When I'm trying to get verification code to verify phone number. when I click on Send Text or Call me, I get an error on new page "We’re unable to validate your phone number".

Michael Ognilla 10 Reputation points

2023-01-19T11:18:00.1133333+00:00

I'm currently facing the same issue. I'm from Manila, Philippines.
Miguel Gomez 0 Reputation points

2023-01-19T11:31:07.58+00:00

Same, also from the Philippines.
Zeeshan Qasim 25 Reputation points

2023-01-21T10:37:00.2733333+00:00

I am currently facing this issue in Pakistan
contact no# 346-4362316
Bunda Corla 65 Reputation points

2023-01-22T06:30:07.0366667+00:00

Same, for the country of Indonesia as well
Calonge Reni (ERNI) 0 Reputation points

2023-01-24T14:06:25.2466667+00:00

same here
ahmad mirza 35 Reputation points

2023-01-28T11:19:33.4033333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan

date 01/28/2023
Givary-MSFT 33,081 Reputation points Microsoft Employee

2023-02-02T10:51:55.2866667+00:00

Please help us with the correlation id and time stamp at the time of issue to investigate it further.
Stefan Filbert 0 Reputation points

2023-02-09T13:43:07.85+00:00

I am facing the same issue that I cannot validate my phone number, also I already follow the instruction clearly (for Indonesia country).
Soufiane Elimrany 5 Reputation points

2023-02-13T10:48:56.3933333+00:00

Hi, for my Country Morocco, i still have an issue with phone number validation, any support please ?
FARAZ MASOOD 10 Reputation points

2023-02-13T11:40:04.51+00:00

I am currently facing this issue in Pakistan.

contact no# 332-2165919
FARAZ MASOOD 10 Reputation points

2023-02-15T08:48:40.5366667+00:00

I am still facing same problem. From Pakistan
BASIT NAEEM 10 Reputation points

2023-02-15T09:52:27.2433333+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Tehseen Sajjad 30 Reputation points

2023-02-15T10:22:21.97+00:00

i am still having this issue from pakistan
Muhammad Fauzan 0 Reputation points

2023-02-15T18:59:23.1633333+00:00

I'm still facing the same issue with Indonesian phone number. Please help!
SessionID: 8b1222ed-a7e2-492e-8312-d1422a811d82
Shahzaib Elahi 5 Reputation points

2023-02-16T07:26:28.31+00:00

I am still facing this issue while creating a free Azure account in Pakistan.

SessionID: c45c7986-99f6-4776-93b9-1ee4e6d5bc57
Muhammad Dzuhri Ma'arief 0 Reputation points

2023-02-16T15:17:08.96+00:00

Has this been resolved yet?

This is the details of mine:

SessionID: 57103e92-5b20-498b-9484-40d0b97f6c8d TimeStampUTC: 2/16/2023 3:13:05 PM
M Junaid 0 Reputation points

2023-02-17T07:40:21.6166667+00:00

facing same issue here, today
Nabia 0 Reputation points

2023-02-21T06:24:59.7433333+00:00

i am facing the same issue from pakistan

SessionID: fae631fc-13ca-4837-99cc-9db4763d7b15
Jemy Lim 0 Reputation points

2023-02-21T11:50:45.43+00:00

Same goes here from Manila
Ezzat 0 Reputation points

2023-02-21T19:26:08.56+00:00

I have the same problem trying to verify phone number from Egypt
Muhammad Ahmed Shabbir 0 Reputation points

2023-02-24T08:09:02.29+00:00

@BASIT NAEEM People from Pakistan, if you are still facing the same issue. Please write your phone number in this format while signing up azure account.

03x-xxxxxxxx

Thank you
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Hassan 0 Reputation points

2023-02-25T07:22:20.7166667+00:00

I'm also facing the same issue today.

SessionID: b903974b-b43e-4eb6-8d7e-0124bd5d9a9e TimeStampUTC: 2/25/2023 7:19:10 AM
Abdelrhman Samy 0 Reputation points

2023-02-26T21:39:57.0933333+00:00

I still face the same issue
Budhy, S.Kom 0 Reputation points

2023-03-02T04:13:22.9466667+00:00

Iam facing the same issue today, March 2nd 2023, I am from Indonesia
u2021758 0 Reputation points

2023-03-04T23:19:53.9733333+00:00

I am having this issue in Pakistan
Simon Levinoel 0 Reputation points

2023-03-06T11:22:32.62+00:00

I also experienced the same thing so I did not continue, has anyone of you been able to continue?

Btw im from Indonesia.
Trung Nguyễn Thành 0 Reputation points

2023-03-13T03:33:18.5833333+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Viet Tran 50 Reputation points

2023-03-13T03:57:37.2966667+00:00

same for Vietnam country
saeed ahmed 0 Reputation points

2023-03-13T15:43:27.0066667+00:00

I'm currently facing the same issue. I'm from Pakistan
Ahmed Samir 0 Reputation points

2023-03-18T20:21:18.7733333+00:00

solved when I tried from Edge browser
Ahmed Samir 0 Reputation points

2023-03-18T20:25:03.96+00:00

solved when I tried from Edge browser
Awais Sajid 0 Reputation points

2023-03-20T11:47:43.3333333+00:00

Still facing the same issue from Pakistan..
RamsWeb 5 Reputation points

2023-03-20T15:55:30.94+00:00

i am still having this issue from Indonesia
hamza ch 0 Reputation points

2023-03-20T18:06:11.2433333+00:00

Same issue facing in pakistan any suggestions plz
Budi K 0 Reputation points

2023-03-22T10:25:49.6333333+00:00

Same here in Indonesia
asif azfar 15 Reputation points

2023-03-22T23:13:14.46+00:00

I am currently facing this issue in Pakistan.

SessionID: 5c5f2aef-35e6-4e16-9461-51e6d0b71e1b TimeStampUTC: 3/22/2023 11:10:44 PM
Umair Shahid 0 Reputation points

2023-03-23T11:14:26.7866667+00:00

SessionID: 589397f0-7f3b-4357-b4da-e361feb5c94c TimeStampUTC: 3/23/2023 11:10:59 AM

Facing the same issue in Pakistan. Please resolve
Abdul Razzaq 5 Reputation points

2023-03-23T19:10:13.2533333+00:00

Hi,
I am still facing the above issue. Can you please do some needful?
Lukman Hakim 0 Reputation points

2023-03-25T04:26:26.3333333+00:00

Facing similar issue in Indonesia (+62). Please fix this ASAP. Thx.
Lukman Hakim 0 Reputation points

2023-03-25T05:33:28.7966667+00:00

Problem still persists for +62.

SessionID: c72ca006-b5c2-4b3e-93fa-bae48f6d3450 TimeStampUTC: 3/25/2023 5:32:32 AM
Umer Azaz 0 Reputation points

2023-03-26T19:07:24.9933333+00:00

Same issue.
Mohammed Youssef 0 Reputation points

2023-03-27T23:03:30.4466667+00:00

I have the same problem verifying phone number (from Egypt)

TimeStampUTC: 3/27/2023 10:57:40 PM
Fadhilah K. L 0 Reputation points

2023-03-29T05:05:15.5+00:00

I am still facing this issue while doing verification from my old account in Indonesia.
SessionID: 554c9fa1-bc9f-4dac-8fae-58110a3b0786
khuda bux rind 0 Reputation points

2023-04-06T15:59:38.6533333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan
Waleed Ali 0 Reputation points

2023-04-07T07:16:55.9966667+00:00

I am currently facing this issue in Pakistan.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Amores, Shine 0 Reputation points

2023-04-11T15:59:33.0233333+00:00

same from Philippines
Amores, Shine 0 Reputation points

2023-04-11T16:22:37.5733333+00:00

I figured out how to solve the problem. Just use Microsoft Edge and not any browser. It worked for me
27159176 0 Reputation points

2023-04-13T18:01:05.42+00:00

Same Issue
AIMEN KHAOUID 0 Reputation points

2023-04-29T02:43:09.3666667+00:00

I’m still having this issue. From Morocco.
elvis halim 0 Reputation points

2023-05-04T18:43:59.4266667+00:00

still cannot validate my phone number.

SessionID: 028b8d4b-7e74-4e81-946d-487e1b150396 TimeStampUTC: 5/4/2023 6:42:32 PM

try using microsoft edge also fail. please help
Indramal Wansekara 0 Reputation points

2023-05-06T02:45:10.4933333+00:00

Same Issue in Sri Lanka
Nam Vu 0 Reputation points

2023-05-09T10:41:57.36+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Marilee Turscak-MSFT 36,866 Reputation points Microsoft Employee

2023-05-09T17:46:11.49+00:00

Please create a support case if you are facing this issue. We are unable to diagnose through the forums and get the logs and phone information needed to resolve this.
Qaisar Nisar 0 Reputation points

2023-05-23T11:15:52.78+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Usman Mansoor 0 Reputation points

2023-06-03T07:13:27.56+00:00

Same in Pakistan also
Lemi Srb 0 Reputation points

2023-06-08T04:36:27.99+00:00

Hello, I'm trying to register from Serbia with a phone number that is capable of receiving sms, but I can't start the free trial period on the azure portal. I am using Azure for education to learn InTune, is there any other way to activate the trial period? SessionID: 259aac75-b9b9-4dc8-a06f-2085914e50b5TimeStampUTC: 6/8/2023 4:37:40 AM
Jerome Abordo 0 Reputation points

2023-06-08T07:31:34.74+00:00

same from manila
Leo P. Natividad 0 Reputation points

2023-06-08T08:03:57.77+00:00

also experiencing the same issue... from Manila, Philippines. Any update?
marten.sw2021 0 Reputation points

2023-06-08T16:17:47.6566667+00:00

i am still having this issue from Egypt
Marilee Turscak-MSFT 36,866 Reputation points Microsoft Employee

2023-06-08T17:59:28.7433333+00:00

Please create a support ticket to resolve this issue. We cannot get the information needed over the forums.
Jingru Gong 0 Reputation points

2023-06-08T18:29:44.8933333+00:00

@Marilee Turscak-MSFT Hi, I tried to create the ticket, but went into the issue as below
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Farolan Faisal 0 Reputation points

2023-06-10T23:34:54.5733333+00:00

I'm also facing the same phone number validation issue from Indonesia. Tried with and without country code, same results.
19962890 5 Reputation points

2023-06-17T23:28:49.6033333+00:00

I am facing the same issue
Zen 0 Reputation points

2023-07-14T09:03:08.2433333+00:00

I am facing the same issue. Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [.] [.] . . . . . . . . . . . [.] .
daniel.blank 0 Reputation points

2023-09-26T19:49:51.9166667+00:00

Same here in Brazil
Oleksandr Petrovskyi 25 Reputation points

2023-11-19T09:38:04.0566667+00:00

The same issue with Ukraine. And the same error during creating a ticket. Please assist on the problem.
Saksuriya Sarasuk 0 Reputation points

2023-11-26T05:41:09.0133333+00:00

same hear in thailand
Maksym Olshevskyi 0 Reputation points

2023-12-18T08:52:00.6233333+00:00

The same issue for Ukraine,
SessionID: ae268c38-b11b-4663-899a-3e34e03a632d TimeStampUTC: 12/18/2023 8:14:15 AM
Maryum 0 Reputation points

2023-12-20T13:48:17.8533333+00:00

facing same issue
Jerónimo Misa 0 Reputation points

2023-12-20T17:49:20.2066667+00:00

Facing exact same issue. Argentina phone number
Trịnh Bách 0 Reputation points

2024-03-30T02:54:39.8833333+00:00

same issue with Vietnam region

101 answers

Agung 0 Reputation points

2023-05-08T03:40:18.1433333+00:00

I'm currently facing the same issue. I'm from Indonesia.
Please sign in to rate this answer.
Quyen Pham 0 Reputation points

2023-05-08T07:38:08.6466667+00:00

Still have this issue, I'm from Vietnam
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
MuhammadIbrahimAlvi-1948 0 Reputation points

2023-06-03T16:01:43.1566667+00:00

I am facing this issue from the country of Pakistan.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
MuhammadIbrahimAlvi-1948 0 Reputation points

2023-06-03T16:02:27.4766667+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
裕柱肖 0 Reputation points

2023-06-06T16:08:08.87+00:00

session ID： 5799080f-d992-4134-95bd-1909d182fe6f

I am still facing this issue. Country: china
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Voste 20 Reputation points

2023-06-06T16:14:49.1+00:00

I having same problem in Serbia
SessionID: f5f6f1c0-16a2-4663-8725-b81a41ec9fd6
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

We’re unable to validate your phone number

101 answers

Your answer