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Hey Everyone,
We have a customer that is using Azure Virtual Desktop. They use in total 3 VM's running Windows (Windows 11 Enterprise multi-session). Since recently they are complaining about not being able to navigate back and forth in the File Explorer. This option is not greyed out neither they get a error. Simply nothing happens... Sometimes the search bar is not even working, users cannot click on it. If you use 'Tab' on your keyboard then it works.
I've tested this with a brand new user account and for the first time I logged in e.g. vm1. On this account and on the vm it works fine with the navigation pane of the File Explorer. When, I log in to vm2 and test it. The navigation pane doesn't work anymore. When, I go back to vm1 then it works again...
They are using FSLogix profiles.
If there is more info needed, please let me know!
This is an unusual behavior. Do you allow concurrent logon with the FSLogix config (a user can log on to multiple VMs at the same time using the same profile)?
Can you please check if you use the latest FSLogix version and have the latest Windows cumulative updates installed on the VMs?
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I have also seen this in our environment. It has been an ongoing issue for months and we are on the latest version of FSLogix and do not allow multiple logons.
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I have made a further discovery. If you have explorer fullscreen the back button always doesn't work. If you have it in windowed mode but have it aligned on the left it also doesn't work.
It's like theres a deadzone on the top left of the screen within the session blocking mouse input, but only for explorer. So if the deadzone is there i can still interact with desktop items for instance.
I really need someone else to confirm if they are experiencing this same behaviour on their systems.
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I am seeing the same issue here. HP computer (G6) is joined to our domain. I log in as myself, Explorer is fine. I relocate the Task Bar to the left (left justified) and then Explorer breaks (same as above). Reboot does not help. Moving it back to Center justified does not fix it either. Help?
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I've seen this behavior on a local desktop, no virtualization, of the File Explorer forward and back buttons not reacting to left clicks. This occurs when File Explorer is maximized on my secondary laptop monitor. If I reduce the window size or move the window, the forward and back buttons work. It's really frustrating.
@Ryan M @George Boyce try my solution below, this is currently the only fix I managed to figure out and no other forums have anything worthwhile from my 2 months of searching. It's not the most elegant but we have been using it this way for a month and its been rock solid.
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Nothing to report on our end. We had a user have explorer lock up once and so we took logs for Microsoft to look at this week.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 79%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
We have the same issue, and it appears to be related to display setting on the local computer. If you change the main display around or change the scale up and down, it works. For us, making the display port as our default monitor helped massively but did not completely resolve the issue if a computer has two HDMI ports.
Ha, I wish it had been that easy for us
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 69%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Yep, same here. Win11 with FSLogix. Logging out (instead of disconnecting) solves it temporarily.
In my case the issue starts when I open certain older Windows applications. E.g. we use an enterprise app that is based on PowerBuilder. Whenever I open that I can say goodbye to using File Explorer in any decent way.