You should talk to the people who sold you the computer.
Office needs to be part of your Microsoft account.
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When I bought my Dell laptop (Windows 10) I paid extra to have Windows Office installed. Now all of a sudden I'm getting a 'reactivation' request that doesn't seem to work. It appears I need to pay for another version? Is this correct, and how is this fair if I've already purchased the product?
You should talk to the people who sold you the computer.
Office needs to be part of your Microsoft account.
Hi @Kathy DeFabrizio
I understand your feeling.
Do you remember the Microsoft account that bound with Office license?
If yes, please sign into Services & subscriptions to have a check. Under "Products you've purchased" will show the Office that you own, and you can download to install it.
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Thanks. I reinstalled but I'm still sporadically getting the reactivate message in Excel. It asks me to sign in and I do but it doesn't help. Doesn't seem to be happening in Word though (yet).
Subscriptons page says
Office Home & Student 2019
Added to your account on May 22, 2020
Here's what's in Excel
I can't figure out how to remove the image.... or cover up anything
Here's the output
---Processing--------------------------
PRODUCT ID: 00202-30000-00000-AA801
SKU ID: 3ad61e22-e4fe-497f-bdb1-3e51bd872173
LICENSE NAME: Office 16, Office16O365ProPlusR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS: ---NOTIFICATIONS---
ERROR CODE: 0xC004F009
ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.
Last 5 characters of installed product key: VMFTK
PRODUCT ID: 00405-57729-73106-AA578
SKU ID: 4539aa2c-5c31-4d47-9139-543a868e5741
LICENSE NAME: Office 19, Office19HomeStudent2019R_Retail edition
LICENSE DESCRIPTION: Office 19, RETAIL channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS: ---LICENSED---
Last 5 characters of installed product key: CDM4X
---Exiting-----------------------------