I click on it and I get this
then this
But still have the reactivate button there afterwards
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When I bought my Dell laptop (Windows 10) I paid extra to have Windows Office installed. Now all of a sudden I'm getting a 'reactivation' request that doesn't seem to work. It appears I need to pay for another version? Is this correct, and how is this fair if I've already purchased the product?
I click on it and I get this
then this
But still have the reactivate button there afterwards
Ok - done
C:\WINDOWS\system32>cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:VMFTK
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
Uninstalling product key for: Office 16, Office16O365ProPlusR_Grace edition
<Product key uninstall successful>
---Exiting-----------------------------
C:\WINDOWS\system32>
Still seems to be happening - same as before - sporadically.
Is this what you mean? I should uninstall the top item? I did have to install something for the last place I worked... maybe this is causing the issue now?
After much concern, I did uninstall that. Had zero effect. Still getting the reactivate messages on Excel and Word.
Here's the output
C:\WINDOWS\system32>cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
PRODUCT ID: 00405-57729-73106-AA511
SKU ID: 4539aa2c-5c31-4d47-9139-543a868e5741
LICENSE NAME: Office 19, Office19HomeStudent2019R_Retail edition
LICENSE DESCRIPTION: Office 19, RETAIL channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS: ---LICENSED---
Last 5 characters of installed product key: CDM4X
---Exiting-----------------------------
C:\WINDOWS\system32>