Can I authorize one of my admins to submit support tickets

Thanks for posting your question in the Microsoft Q&A forum.

I 'd call the global number for support to check what is the problem. 

Global Customer Service Phone Numbers

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Hi @Jane Loechler ,

to authorize your admins to submit Azure Support tickets you need to add the user account(s) to the following role: Service Support Administrator

Source: Service Support Administrator

Users with this role can create and manage support requests with Microsoft for Azure and Microsoft 365 services, and view the service dashboard and message center in the Azure portal and Microsoft 365 admin center. For more information, see About admin roles in the Microsoft 365 admin center.

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Regards

Andreas Baumgarten