Room is not Auto-accepting the room bookings, and not sending responses.

heidi.h 21 Reputation points
2021-01-22T05:58:11.433+00:00

Problem is that the Room is not Auto-accepting the room bookings, and not sending responses.

I have created an Exchange 365 Resource mailbox Type Room and enabled it for MS Teams as per this:

Deploy Microsoft Teams Rooms with Microsoft 365 or Office 365 - Microsoft Teams | Microsoft Learn

Settings are as follows:

AutomateProcessing : AutoAccept
AllowConflicts : False
AllowDistributionGroup : True
AllowMultipleResources : True
BookingType : Standard
BookingWindowInDays : 180
MaximumDurationInMinutes : 1440
MinimumDurationInMinutes : 0
AllowRecurringMeetings : True
EnforceAdjacencyAsOverlap : False
EnforceCapacity : False
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : True
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {}
RequestOutOfPolicy : {}
AllRequestOutOfPolicy : False
BookInPolicy : {}
AllBookInPolicy : True
RequestInPolicy : {}
AllRequestInPolicy : False
AddAdditionalResponse : True
AdditionalResponse :
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : True
RemoveForwardedMeetingNotifications : False
AutoRSVPConfiguration : Microsoft.Exchange.Data.Storage.AutoRSVPConfiguration

59467-tentative.png

I have logged on as the Room mailbox and checked the settings:

59476-rescheduleing.png

Any advice?

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,598 questions
Accepted answer
  1. Andy David - MVP 147.6K Reputation points MVP
    2021-01-26T23:00:46.193+00:00

    Can you logon to the room directly via outlook? Sometimes that pops it or shows you something not so obvious when sending a meeting request to it.

    Enable the account and reset the password for that room, then create a new Outlook profile for that room and logon to it as that room and then test again from your mailbox.

    3 people found this answer helpful.

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  1. heidi.h 21 Reputation points
    2021-01-27T00:56:24.157+00:00

    Unbelievable. It worked!
    I made no change other than creating an Outlook client profile and logging in as that account.
    That's some weird bug.
    Thank you.

  2. Jeremy Bradshaw 36 Reputation points
    2024-04-25T12:37:48.64+00:00

    Wanted to add that I've seen this issue be limited to rooms with ResourceDelegates specified and then resolved it by removing the hidden Delegate rule (Get-InboxRule -Mailbox <Room> -IncludeHidden; Remove the "Delegate rule - <ID number>").

    In my case, the only reason to have set ResourceDelegates was to accomplish granting them Editor on Calendar and Send on Behalf, but the rooms were set to AllBookInPolicy = TRUE, so no concerns about removing the hidden rule. Haven't hit the issue yet where either AllRequestInPolicy or AllRequestOutofPolicy were TRUE or either RequestInPolicy/RequestOutOfPolicy have any users/groups specified. I assume we'd have to remove and re-add the delegates in those cases, to try and invoke the re-creation of the hidden delegate rule.

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