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Hoping someone can assist here. In December, we updated our Serve 2016 Citrix (CVAD 1912) to the FSLogix 2.9.7621.30127. Since that time, we've seen random days where the frxsvc.exe process will delete files and folders from the C: drive. Based on what's deleted, I suspect it's actually trying to delete everything but can't do the stuff that's in use. For example, it will delete the C:\bootmgr file. I know it's the frxsvc.exe process as I set up auditing on the files/folders that were being removed to see what was doing it.
This past weekend, I updated to FSLogix 2.9.7654.46150, but the problem persists. I'm going to try to uninstall and downgrade back to 2.9.7349.30108, but I'm a bit concerned if the problem continues after that.
The deletion does not appear tied to a login or logoff process of a user and I don't see anything in the FSLogix logs about what it's doing at the time.
Is there a way to open a support ticket with Microsoft if you don't have software assurance? We own RDS licenses obviously and O365 licenses, but don't have a support agreement.
Thanks,
Tony
Minor edit here. Doing some more digging I think I was off on my time comparison. The issue does appear to coincide with a user logoff. I see the below in the FSLogix log :
[13:24:11.959][tid:00000c54.0000775c][ERROR:00000490] Error removing redirect for classes registry hive files (Element not found.)
[13:24:12.127][tid:00000c54.0000775c][ERROR:0000001d] Copy classes registry hive files failure (The system cannot write to the specified device.)
[13:24:12.128][tid:00000c54.0000775c][ERROR:00000490] Error removing redirect for registry hive files (Element not found.)
[13:24:12.287][tid:00000c54.0000775c][ERROR:0000001d] Copy registry hive files failure (The system cannot write to the specified device.)
[13:24:12.287][tid:00000c54.0000775c][ERROR:00000490] Error stopping redirecting user registry hives to local profile (Element not found.)
Hello@Brookus, Tony
If you want to open a support ticket with Microsoft , you can first refer to this link.
FSLogix is supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle.
FSLogix Agent Service (frxsvc.exe) ,communicates with the Command Line(frx.exe) and Drivers (frxdrv.sys and frxdrvvt.sys), as well as monitors the rules directory for changes.The service starts automatically when the computer starts and remains running while the computer is powered on.
For more information about frxsvc.exe, you can first enable FSLogix Agent Service logging under HKLM\SOFTWARE\FSLogix\Logging, and find the logs under folder %ProgramData%\FSLogix\Logs\Service
Logging and diagnostics
https://video2.skills-academy.com/en-us/fslogix/logging-diagnostics-reference
Best Regards
Karlie
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We been chasing a few random folders / files being deleted off our servers as well for awhile now.
We are enabling logging to see if this is the same case with us. We have not been able to pinpoint it and never thought about FSLogix doing this. We will update this thread once we find out.
I rolled back to 2.9.7349.30108 over the past weekend and so far (knock on wood), we haven't seen the issue return. It definitely would be interesting to see if this is happening to someone else. Good luck.
I will see if we even have that installer since its an older version.
We have a lot of other issues at the moment tho as well with logging off users and stuff.
So may be hard for us to roll back.
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Hey,
We've got the same problem in our RDSH 2016 environment. We've just jumped from ver 2.9.7621.30127 to 2.9.7654.46150
Just logged with Microsoft support, but not a good sign when they haven't heard of FSLogix, and logged it as ss logics!!
Hopefully one of us will get an answer :)
Cheers
I'll note that we've now gone 4 weekdays without the issue on 2.9.7349.30108, so maybe rolling back is a temporary solution. I will continue to monitor and post if something changes. If someone needs the older version, I could post it somewhere if needed.
Do keep us posted on the Microsoft ticket though.
We had a lot of hung profile issues and stuff with the older version so we are not ready to roll back just yet.
We may try it out though to see but we dont want to get our hung sessions and users not logging off and keep hung sessions back.
We still have the hung sessions but not as bad as we had it before the update.
We spoke with Microsoft on this as well and they are aware of this issue and working on it.
For a quick fix I am removing Delete rights from the SYSTEM account on the folders it keeps deleting randomly as a temp fix.
That's good to hear. Thanks for letting us know that MS is aware of it.