Cannot remove corporate domain from my subscrition - cannot kill the account or remove subscription

Godel Chen 21 Reputation points
2020-05-14T05:29:01.857+00:00

My old Azure account is godelchen@tahohocomtw.onmicrosoft.com which use tahoho.com.tw as alias, however, i would like to use this corporate domain name on my another paid account, which is godel.chen@tahotw.onmicrosoft.com, and already verified the Domain ownership, however, Domain removed failed.

Error message shows it found dependencies of this domain to two emails and two alias, i cannot find those emails and alias, neither can i cancel the subscription, now stucked.

Would you please kindly help me to remove the old godelchen@tahohocomtw.onmicrosoft.com and release the corporate domain name tahoho.com.tw, so i can use it on godel.chen@tahotw.onmicrosoft.com?

Many thanks in advance.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Godel Chen 21 Reputation points
    2020-05-14T09:35:16.793+00:00

    i cannot stop "Azure AD connect" enabled, even i uninstalled Azure AD connect on my AD server.

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  2. Godel Chen 21 Reputation points
    2020-05-14T09:36:10.01+00:00

    When i tried to delete those emails, it just showed it's synced cannot be deleted, cannot be deleted....going crazy soon.

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  3. Godel Chen 21 Reputation points
    2020-05-14T09:38:58.747+00:00

    Kill it please, Tenant ID 0ea9a1e9-28a1-4a61-9a5b-8b9f0e6a9876

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  4. AmanpreetSingh-MSFT 56,646 Reputation points
    2020-05-14T12:11:22.643+00:00

    @Godel Chen If you want to Microsoft to delete this tenant, you need to open a support case using same subscription and provide required details to prove your ownership on the tenant. Our Data Protection team will review that and then proceed with deletion.

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