Form Recognizer Sample Labeling Tool Error: failed to load from OCR

Andrew Leonard 21 Reputation points
2021-02-25T17:25:06.057+00:00

I am trying to label a sample of documents to train a custom model using the sample labeling tool. I have followed the instructions listed here: https://video2.skills-academy.com/en-us/azure/cognitive-services/form-recognizer/quickstarts/label-tool?tabs=v2-1

I have successfully connected to my blob where the docs are stored. When I go to the 'Tags Editor' tab, my documents appear. The layout analysis beings to run. The layout analysis returns error "failed to load from OCR. Check network and connections."

I can confirm my Form Recognizer endpoint and API key are correct, as the 'Layout Analyze' tab works just fine. In the 'Layout Analyze' tab, I am able to load a single form from my blob. The Layout Analyzer returns a result.

It's only in the 'Tags Editor' tab that I receive this layout error. Any ideas on where my connection is getting lost?

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  1. NetaH-MSFT 6 Reputation points
    2021-09-22T15:59:01.903+00:00
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  2. Mohan Krishna Rayapuvari 1 Reputation point
    2022-01-21T04:09:37.153+00:00

    Hi @NetaH-MSFT

    We have Cognitive services and storage account in two different regions , both with private end points enabled. NOTE: Private link using same vnet/subnet for both services to get private ip.

    In labeling tool , getting "failed to load ocr file". It works when storage account networking is switched to "all".

    Following answers in this forum - Please suggest next steps. Is service endpoints solution available for above scenario - If Yes , please share how to fix it.

    Thanks very much!

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