FSlogix Black Screen

Андрей Михалевский 3,201 Reputation points
2021-05-29T23:54:39.327+00:00

Hi. Sometimes at the logon a black screen and only restarting the terminal server helps.

100781-1.png

I see errors in the logs(Profile):

[02:24:43.277][tid:00000bc8.000014b4][ERROR:00000002] RegSetValue error (Couldn't find file.)
[02:24:43.277][tid:00000bc8.000014b4][ERROR:00000002] RegSetValue error (Couldn't find file.)
[02:24:43.277][tid:00000bc8.000014b4][INFO] Setting INetCache folder
[02:24:43.339][tid:00000bc8.000014b4][ERROR:80070002] SHSetKnownFolderPath error (Couldn't find file.)

Windows Server 2019.

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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  1. Leila Kong 3,696 Reputation points
    2021-05-31T07:07:23.573+00:00

    Hello @Андрей Михалевский ,

    Thanks for your query.

    1.Where did you put your VHD locations, local server, share folder or Azure file share?
    2.How long will the black screen last? Will it be mitigated if you resize the file server that hold fslogix profile?
    3.Will the issue be reproduced if you disable fslogix?
    4.What's the version of your fslogix? Will the issue be resolved if you downgrade to FSLogix 2004 (2.9.7349.30108)？
    5.Did this issue happen for all users?
    6.Did you install OneDrive and configure FSLogix Profile Container and Office Container?

    You may check the following post for reference:
    https://video2.skills-academy.com/en-us/answers/questions/190586/windows-server-2019-onedrive-windows-known-folders.html

    Best regards,
    Leila

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  2. Андрей Михалевский 3,201 Reputation points
    2021-05-31T11:00:30.083+00:00
    1. File Server, SMB, Windows server 2019.
    2. Black screen lasts forever
    3. No problem, when i disable FSLogix.
    4. Version 2.9.7654.46150
    5. Only me
    6. I do not use it
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  3. Leila Kong 3,696 Reputation points
    2021-06-01T07:16:14.48+00:00

    Hello @Андрей Михалевский ,

    Thanks for your information.

    1.Will it be resolved if you resize or reboot the file server that hold fslogix profile?
    2.Is there any application in the profile that occupy large size?
    3.Can you access the VHD location on the file server?
    4.Can you show the registry configuration of your fslogix profile container?
    5.Please try to reboot the file server in the off working time, and login to the machine with admin account to delete the vhd of your account; and then log in with your account again to check whether the black screen disappears and the new vhd can be attached or not?

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  4. Андрей Михалевский 3,201 Reputation points
    2021-06-01T07:49:03.273+00:00
    1. I've experimented a lot, sometimes it helps, sometimes it doesn't. I don't understand what it depends on.
    2. No
    3. When the screen is black, no. The disk is busy, but if I log off the server I can.
      4. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1657749531-606096267-1691480221-14128]
      "ProfileImagePath"="C:\Users\Smit"
      "Flags"=dword:00000000
      "State"=dword:00000000
      "ProfileLoadTimeLow"=dword:00000000
      "ProfileLoadTimeHigh"=dword:00000000
      "RefCount"=dword:00000000
      "RunLogonScriptSync"=dword:00000000
      "FullProfile"=dword:00000001
      "Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,1b,40,cf,62,8b,4b,20,24,9d,f0,d1,\
      64,30,37,00,00
      "Guid"="{e2526229-7afa-4694-9dff-41177b84089b}"
      "LocalProfileLoadTimeLow"=dword:2541d92b
      "LocalProfileLoadTimeHigh"=dword:01d756ba
      "ProfileAttemptedProfileDownloadTimeLow"=dword:00000000
      "ProfileAttemptedProfileDownloadTimeHigh"=dword:00000000
      "LocalProfileUnloadTimeLow"=dword:5cd6014a
      "LocalProfileUnloadTimeHigh"=dword:01d756b7
      1. Should I delete the registry key? HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1657749531-606096267-1691480221-14128 ?
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  5. Андрей Михалевский 3,201 Reputation points
    2021-06-02T19:55:59.757+00:00

    I found the problem is on a random server. Restarting helps. The mistakes are the same

    This came up when I ended my session via the collection

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