Microsoft Endpoint Autopilot - Securing your hardware failed (0x81039020)

Kiefer-joe Copp 111 Reputation points
2021-06-17T12:34:38.987+00:00

Howdy all,

Any help with this one is greatly appreciated. I have been managing and deploying builds using Endpoint Autopilot for some time now, so pretty up to date with how the system works and config/policies that is required in order for it to work successfully.

Recently we purchased some brand new laptops and all setup without any issues, apart from one, I had a previous issue when trying to deploy autopilot which was resolved. I then deleted the device and later re-tried autopilot again, but now for some reason I am presented with the following almost 5 seconds after the autopilot begins.

106590-thumbnail-img-2269.jpg

I have had a look around to see if others had faced the same issues but it doesn't seem they have!

I also checked TPM on the device and it was turned off, so turned this on but still made no difference

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
471 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,193 questions
Accepted answer
  1. Kiefer-joe Copp 111 Reputation points
    2021-10-14T18:52:04.263+00:00

    Good evening,

    I can confirm, after a LOT of lost hours of trial and error, I did get to the bottom of this issue...for myself anyway, this fix may not resolve for everybody, but definitely worth a try!

    Can confirm that I had this same issue across 5 different machines and it resolved the issue stated above for all of them:

    1. From the initial Windows setup screen press Shift + F10 to open a command prompt
    2. Type powershell and hit enter to initiate powershell
    3. Type Install-Module PSWindowsUpdate and press enter
    4. Type A and press Enter
    5. Type Get-WindowsUpdate and press enter
    6. Type Install-WindowsUpdate and press enter
    7. Type A and hit enter

    Hope this fix helps some of you other folk too!

    1 person found this answer helpful.

5 additional answers

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  1. Nick Hogarth 3,436 Reputation points
    2021-06-17T20:21:27.17+00:00

    Have you compared the BIOS settings to the other same models you have? (in addition to the TPM settings you checked). Have you tried a BIOS update?

    0 comments
  2. Rahul Jindal [MVP] 10,196 Reputation points MVP
    2021-06-17T20:39:47.057+00:00

    Check for the device import in Intune. Maybe you need to re-import after you deleted it. You can check the eventvwr logs as well for clues.

    0 comments
  3. Jarrod Nankivell 1 Reputation point
    2021-09-15T19:56:46.26+00:00

    Any update or resolution on this?

    0 comments
  4. Mike D 1 Reputation point
    2021-10-14T18:33:46.11+00:00

    We have been having the same issue regarding Securing your hardware on Dell Latitude 3190 2 in 1 tablets but does not happen with our Dell Latitude 3189's. This may be since they changed from TPM to PTT on the newer models. The only way around them is import hash, let it fail on securing your hardware, wipe the device again and make sure you delete all the partitions and continue on. This works for us. If anyone has another fix for this please let us know as this is very time consuming. Also Dell and Microsoft were no help in trying to resolve this issue. I followed all their recommendations even going as far as creating a unrestricted ssid for wifi and white listing any site they recommended.

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