2016 RDS VM Admin User Profile Issues

Hi,

Thanks for posting on our forum!

Based on your description, we need to take a general troubleshooting to identify whether your issue is related with FSlogix profiles or with our RDS. You can go to %SystemRoot%\System32\winevt to pick out any relevant logs when you encountered this issue.

Basically, since your normal logging works fine, then your issue may be related more to FSlogix profiles. After my research, your issue may be that a Local profile already exists and it will take precedence over the FSLogix one and it will result in not having your FSLogix created. This will also impact you when you already have FSLogix profiles and they are not loaded. Solution can be found in:

https://techcommunity.microsoft.com/t5/fslogix-blog/why-my-fslogix-profile-is-not-being-created-or-loaded/ba-p/1303064

Thanks for your understanding! Besides, if my work is helpful to you, would you please help me Accept Answer? An accepted blog can be put on top of our forum, then people who have a similar issue can get to the solution more quickly.

Have a nice day! : )

BR,
Joan

If the Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

HI ScottFitzgerald-8976,

“It is definitely a profile issue as I am able to log into all the RDS servers with a test Admin Account just fine.”
1.Did you set Fslogix profile for this test admin account?
2.How many domain admin account in your environment?
Is your current issue only happen on specified domain admin account?
Is your current issue only happen on any domain admin account with fslogix profile?

3.If we use mstsc to open remote desktop connection app directly(not using mstsc /admin) then remote access the target RD session host, will the same issue happen?
4.If we add this issue admin account to the FSLogix Profile Exclude List group then logon the issue session host again, will the same issue happen?
]1

Tutorial: Configure Profile Container to redirect User Profiles
https://video2.skills-academy.com/en-us/fslogix/configure-profile-container-tutorial

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

HI

When blackscreen issue happen, we can logon local admin or other domain admin account on issue server then check below information:
The winlogon.exe process should automatically load the UsrClass.dat, if it is not, please see below.

1. You need to make sure that the classes registry file exists for issue account, it is usually located in the following path:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist doesn't have an entry for \REGISTRY\USER\MySID_Classes UsrClass.dat file
   %userprofile%\AppData\Local\Microsoft\Windows\UsrClass.dat
   

2) If the file exists, then you need to check the existence of the key in the registry, for this we can execute the following command at the command prompt (cmd.exe):
reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders"
In case the result is:
ERROR: The system was unable to find the specified registry key or value.
then the problem is related to the absence of this key in the registry.
Usually the indicated problem in the topic is connected with the absence of the "Local AppData" parameter, but it is better to restore all the keys in this registry path, after that the problem should be solved. For example, taking from another working server as a template.
It is important to create a System State backup or create a system restore point before any manipulation.
An example of a key for the Administrator account (by default), you can find at the following link : User-Shell-Folders.zip

Windows Server 2012 R2 Troubleshooting: Empty Start menu and Windows can not load classes registry file.
https://social.technet.microsoft.com/wiki/contents/articles/53918.windows-server-2012-r2-troubleshooting-empty-start-menu-and-windows-can-not-load-classes-registry-file.aspx

Error occurs during desktop setup and desktop location is unavailable when you log on to Windows for the first time
https://video2.skills-academy.com/en-us/troubleshoot/windows-server/user-profiles-and-logon/desktop-location-unavailable#more-information

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

HI
Is there any progress on your question?