TPM event logger error after cpu swap, Event id 86

Arun Kandasamy 116

I just swapped out my cpu, my previous chip had died and just received my replacement, both 5950x, Upon boot I received " New cpu installed, fTPM/PSP NV corrupted" and it asked me to reset, which I did, now im receiving the following error:

SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Thu, 02 Sep 2021 14:27:28 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: d623448f-ee97-4ff8-a54c-c552e6a999be

Method: GET(203ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

How can I fix this?

Reza-Ameri 16,961 Reputation points

2021-09-02T14:52:23.927+00:00

What version of Windows are you using?
Are you running Windows 11?
Arun Kandasamy 116 Reputation points

2021-09-02T14:54:02.297+00:00

Yup Win11 21H2 build 22000.168
Norm Geltz 171 Reputation points

2021-11-16T21:34:28.69+00:00

Evidently this issue has been resolved with the latest Dev-Build update (yesterday, Monday, Nov 15, 2021). I run Insider Editions therefore I cannot validate since I'm generally several days behind the Dev-Build OS updates. None-the-less, I wanted to share this information. The individual who posted did not indicate what the Dev-Build number is. Be patient is all I can say.
hakuma26 1 Reputation point

2021-11-17T06:09:41.543+00:00

Thanks for information. I will try this right away. I'll report the result here.
hakuma26 1 Reputation point

2021-11-17T08:55:29.267+00:00

I installed Windows 11 Insider Preview 10.0.22499.1010 (rs_prerelease) and tried it. Scep amd-keyid errors gone yes. But I'm still experiencing crashes in Red Dead Redemption. Windows Event viewer no longer has previous scep errors. There are no errors with the crashes I've had after the update either. I need to test more.
Starfinger 1 Reputation point

2021-11-20T16:00:07.08+00:00

I wanted to provide some insight and hopefully some useful links. I troubleshooted my pc as much as I possibly could. I do not remember exactly when the the problem started but I do remember I was trying to fix an issue while playing CODMW. The game would suddenly crash every now and then. It would allow me to play a few hours sometimes so it wasn't so bad. But at times the game would crash pretty quickly or when in an intense situation so I decided I wanted to address it. I started troubleshooting the issue. I reinstalled drivers, clean OS install, game scan/repair, updated the bios, upgraded memory, and messed with some backend game settings. After reading a ton of articles regarding this issue I am under the assumption that Microsoft has to issue an update to fix this issue, or has someone found the solution?

Today I will be reseating the graphics card, cpu and rolling back the BIOS but I highly doubt this will solve the issue. My last option is to upgrade the CPU.

Please feel free to only respond with useful links.

Azure Attestation Workflow:
https://video2.skills-academy.com/en-us/azure/attestation/workflow

TPM Key Attestation
https://video2.skills-academy.com/en-us/windows-server/identity/ad-ds/manage/component-updates/tpm-key-attestation

Blog about TPM Part 1
https://call4cloud.nl/2021/11/the-pursuit-of-happy-uhh-tpm-provisioning/

Blog About TPM Part 2
https://call4cloud.nl/2021/11/the-pursuit-of-happy-uhhh-tpm-intel-happyness-part-2/

Blog about TPM Part 3
https://call4cloud.nl/2021/11/the-pursuit-of-happy-uhhh-tpm-amd-happyness-part-3/
Giovanni Galati 1 Reputation point

2021-12-13T23:41:16.91+00:00

So i started getting this error after upgrading from the 2700x to the 5950x, It seemed to crash my pc every few hours but I stopped it from crashing by running OneDrive. Now every time i try to open the hideout in Tarkov it crashes everytime. Not sure what the issue is but it never happened on my old CPU.
Maison da Silva 11 Reputation points MVP

2021-12-18T14:59:55.733+00:00

Problem is fix in dev?
Norm Geltz 171 Reputation points

2022-01-09T22:30:29.557+00:00

I ran down this issue for some time. This is a follow-up to my resolution. The issue was the result of my graphic card driver was not up-to-date. ASUS PRIME x470-PRO (mobo), BIOS Ver. 5861, AMD Ryzen 5 2600x, NVIDIA GeForce GT1030. I purchased my GT1030 from Gigabyte. The correct driver was recently (Dec 15, 2021) updated on Gigabyte website. Since installation of the up-to-date graphic card driver, the issue has been resolved - complete attestation, no TPM SCEP Certificate enrollment error w/ Evend ID 86 i.e. complete resolution.

NOTE: Double-check ALL h/w drivers not simply via Windows Update, double-check all h/w drivers from the device manufacturer where you purchased the h/w device - this is critical. Good Luck.
Bharath 1 Reputation point

2022-01-30T07:46:58.093+00:00

I found a temporary fix , whenever you go into the bios and boot from there this error occurs , so just shutdown your pc and do a normal boot by pressing power key ,it doesn't cause this issue
gameinn 1 Reputation point

2022-02-05T17:19:14.677+00:00

I'm running the latest Windows 11 dev build. I'm still getting this error at start up.
gameinn 1 Reputation point

2022-02-05T22:34:57.047+00:00

I am almost certain this is still an issue in latest release preview, almost as if they regressed it or something. Can anyone confirm?

This should show all the relevant info: https://i.imgur.com/btf3Rly.png
Lourens Nel 1 Reputation point

2022-04-04T20:32:55.967+00:00

I have the same problem and pc restart when this happens.
zedd2 6 Reputation points

2022-09-12T08:31:39.077+00:00

If you visit the following website in a browser, note the message https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep

Its the server, not your computer.
Yanko Ilkov 1 Reputation point

2022-10-16T11:44:26.253+00:00

i lost all audio when this error acerd what should i do cuz i don't really want to upgrade to win11
JDT 6 Reputation points

2022-10-26T20:53:25.937+00:00

Its October 26,2022 and this problem still happening! What are they doing?
I have tried to update my BIOS supposedly for this TPM fix and it still doesn't work Im stil getting Critical Process Died with this event SCEP Cert enrollment initialization b.s everytime I launch a game! I have reset and performed clean windows install 2x i have updated all drivers i have benchmarked all hardware everything passed i took my tower to microcenter for them to only charge me 250$ for something that they couldn't fix. This is just it, when i upgraded to Windows 11 which i fully regret now. what a dumb update man. did anyone figure out a complete true fix for this? or should i just go back to windows 10 where everything was running smoothly?

I have AMD "Ryzen" 7 5800x
Tuf RTX 3080.
Im giving up with Microsoft man.
sam moss 1 Reputation point

2022-10-26T21:40:51.673+00:00

All I can say is I was getting those TPM errors in Windows 10 also. I turned TPM off in BIOS settings and have kept the BIOS firmware up to date (Asus) and I stopped getting those errors.
For Windows 11 users that have TPM embedded on the MoBo they (MS) seemingly have not worked out all the bugs and as usual all you get on the forum is the same generic answers that we all know by heart.
GoldenVenom 26 Reputation points

2022-10-28T00:02:08.79+00:00

Here we go again!
I had the same problem with my 5800x (made some comments in this thread) and it was magicaly gone some day. NBow i upgraded to 7950x.. and here we go again! SCEP-Error back.
P S 1 Reputation point

2022-11-16T01:14:40.94+00:00

I changed the Power Options back to "Balance (recommended)" and the symptom stopped since yesterday.
Jamie walker 1 Reputation point

2023-01-08T21:56:03.22+00:00

To Norm G/Ian R

I am ecperienceing the same issue with a new build sam errors and events etc. But I am reluctant to upgrade to windows 11 as it appears to still be buggy is this the only option?
Ken Wu 0 Reputation points

2023-01-13T02:23:22.6133333+00:00

I have the same issue since 2022/12/7(the day of the new installation Windows11 on my whole new PC)
I am surprised that this problem has been so long and may still happen to the latest HW+OS.
(AMD 7950x + B650 (B650M AORUS ELITE)
Ali Malik Gürbüz 0 Reputation points

2023-01-25T07:27:21.7166667+00:00

Ryzen 7 7700x with Asus X670E Extreme - Windows 10 Pro Same error. All drivers are at latest.

https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep aracılığıyla WORKGROUP\GENISYS$ için SCEP Sertifikası kaydı başlatma işlemi başarısız oldu: GetCACaps GetCACaps: Not Found {"Message":"The authority "amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net" does not exist."} HTTP/1.1 404 Not Found Date: Wed, 25 Jan 2023 06:49:48 GMT Content-Length: 121 Content-Type: application/json; charset=utf-8 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000;includeSubDomains x-ms-request-id: b9fa4d05-1a12-4ddd-8975-3bbdbccff7a0 Yöntem: GET(437ms) Aşama: GetCACaps Bulunamadı (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)
Farkas 0 Reputation points

2023-06-14T18:56:07.1533333+00:00

Hello, I have managed to solve the problem by deactivating the tpm in the bios, nothing else has worked for me apart from this.

94 answers

Ben Jamin 11 Reputation points

2021-10-25T04:31:17.847+00:00

Same happening here.

Os : Windows 10 Build 19043.1288
Cpu : Amd Ryzen 5800x,
Motherboard : B450 mortar max - bios version : 7B89v2C

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-HV1J4J9$ via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Service Unavailable.
HTTP/1.1 503 Service Unavailable.
Date: Wed, 13 Oct 2021 17:41:06 GMT
Content-Length: 0

Method: GET(3266ms)
Stage: GetCACaps
Service unavailable (503). 0x801901f7 (-2145844745 HTTP_E_STATUS_SERVICE_UNAVAIL)

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-HV1J4J9$ via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:
GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 12 Oct 2021 21:10:32 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 81bc98eb-8d3b-40b4-af56-e6c4677567be
Method: GET(250ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-HV1J4J9$ via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(0ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

Edit - Since I disabled ftpm in bios, I have seen no more of those errors ^.
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Dan Hot 36 Reputation points

2021-10-31T13:38:41.243+00:00

disabled ftpm is no option when u want upgrade to win11 and also win11 users have the bug, so AMD or MS hast to fixed it!
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Paul Haywood 21 Reputation points

2021-10-26T18:42:19.057+00:00

Having the same problems, though only when i play games, everything else works fine even when using benchmark and stress programs, all works fine but play a game and crash.

this was the latest:

SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 26 Oct 2021 18:32:20 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 6f90cd3b-00ab-4c00-8c4c-2996101505bf

Method: GET(344ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

If i disable TPM in BIOS i get the same but this time it just states WHEA_UNCORRECTIONAL ERROR
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Ronald Aigner 21 Reputation points

2021-11-02T20:25:02.967+00:00

Hi,
my team is investigating the cert not found issue. Could one of the people experiencing the issue file a feedback item through feedback hub and use "Security & Privacy" as category and "Device Security" or "Windows Device Security" as sub-category?
This will collect some additional information about the TPM and help us analyze why this issue occurs.

Thank you, Ron.
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Norm Geltz 171 Reputation points

2021-11-02T20:50:06.737+00:00

Created In Feedback.
Filed under:
windows-11
windows-api-security-crypto
azure-functions

Ronald Aigner 21 Reputation points

2021-11-02T21:11:17.9+00:00

Thanks, but the logs I mentioned are only collected with the category & sub-category I mentioned. It would be awesome if you could file another feedback item with the mentioned category/sub-category. Once done, can you share a link to the feedback item: https://www.tenforums.com/tutorials/130174-share-feedback-feedback-hub-windows-10-a.html ?

Thank you, Ron.

Norm Geltz 171 Reputation points

2021-11-02T21:15:51.063+00:00

No worries at all. However, I can't find (cannot view) the categories you mentioned. They don't appear in the Feedback Hub or any other area identified via Tags. That's why I indicated where I filed it. Let me know where/how to find those categories and I'm happy to assist.

Ronald Aigner 21 Reputation points

2021-11-02T21:18:12.08+00:00

Ah, ok. Can you share a link to the feedback item you already filed? See the link I posted before on how to do that.

Norm Geltz 171 Reputation points

2021-11-02T21:22:26.537+00:00

Figured it out. I was posting in MS Ignite. I just posted to the Feedback Hub. I'll get the link and create shared link in the URL you provided.

GoldenVenom 26 Reputation points

2021-11-03T01:22:35.747+00:00

Hi, i submitted it at feedback hub too.

https://aka.ms/AAeqmih

Jelle Revyn 11 Reputation points

2021-11-04T20:41:57.657+00:00

@RonaldAigner-7424 It seems people with Windows 11 are seeing this error in the event viewer and its possible causing some problems but it seems the cause of the error also has some consequences when using Autopilot (whiteglove or self-deploying). I won't clutter this topic since its W11 only related any more but I tagged you on twitter with more details.

FunkStar_

Fairon Pavolini 6 Reputation points

2021-11-05T17:44:54.293+00:00

@RonaldAigner-7424 I have the same issue running Windows 10. Ever since I started getting this error I have also been getting random sudden crashes/reboots in various applications. It happens ever few days.

Ronald Aigner 21 Reputation points

2021-11-05T18:51:55.5+00:00

Please report those crashes through Feedback hub. That allows Microsoft to get more context on the crash. And that will help us address your issue better.

Regarding the event-86 issue with the AMD related link, we think we understand what is causing the issue and are exploring a fix.

GoldenVenom 26 Reputation points

2021-11-15T09:59:12.287+00:00

Any updates? I'll do a rollback to 10 bc even if the updates fixed some bugs, this error is consistent and there are more and more users with the problem regarding to Event ID 86.

These random crashes interrupt the workflow realy bad.
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Reconfine 11 Reputation points

2021-12-04T23:10:32.85+00:00
Tried everything on this thread to try and get the system to stabilise:

Flashing BIOS to latest version

Enabling / Disabling fTPM

Clean installs of Win 11, Win 10

Latest insider builds of 10 & 11. Still regular crashes - pretty much every time error log fails to dump, so not much to go on.

Have stabilised my system now by:

disabling fTPM in the BIOS

Clean install of Win 10

Crashes persisted, Noticed that the following warning was being thrown before crashes happened

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}

https://answers.microsoft.com/en-us/windows/forum/all/the-machine-default-permission-settings-do-not/896914b5-e147-487f-8080-6688962a42ed

which links to this article with a solution involving editing the registry. Ran through this, and it appears to have fixed the crash?

https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/error-event-id-10016-distributedcom/130522d2-beac-4495-980a-65e1e3279901

Have managed to get a stable version of Win10 running for the last 7hrs after following the above.

Hope this helps someone.
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Maison da Silva 11 Reputation points MVP

2022-06-18T22:55:17.357+00:00

I updated to new bios and I still see the same issue.
Update AMD AM4 AGESA V2 PI 1.2.0.7.
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TPM event logger error after cpu swap, Event id 86

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