I've lost access to Microsoft authenticator app

javad jaberi 51

Hi
I've lost access to my Microsoft authenticator app after resetting my phone and now every sign in options (for microsoft 365 cloud pc) are related to the app.
I can't log in to my account for removing MFA and I'm the only user of that.
I've tried changing password but there isn't any change.
Please help me to sign back into the account.
Kind regards.

Danilo Cardoso 0 Reputation points

2023-03-12T21:09:54.4366667+00:00

I lost my phone, now there isn't any way to recover my account! It's a dead end!
Suraj Ghimire 0 Reputation points

2024-01-07T06:59:45.0866667+00:00

I too lost access to the authenticator app. Although I managed to recover the authenticator for my primary Hotmail account, I couldn't recover my onmicrosoft account. Sad to see Microsoft not understanding the situation and making it so frustrating.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
CS Intellect Co., Ltd 10 Reputation points

2024-03-15T08:14:56.5566667+00:00

I am facing the same issue. Microsoft got such a stupid mechanism for resetting authentication.

Now i lost the APP and didn't have any backup. Now i am facing an issue and can't login in to my azure or 365 account to solve the issue. Sign in another way is useless who only can manage their account standby. I am waiting for call center almost an month and they called 4 times and call cut within 20sec and not call back or reply in email. Such a headache. Even i am paying Azure and i have hosted my application there. Now i can't login and fix my app issue. Extremely poor way to handle it.
Mohammad Yt 0 Reputation points

2024-04-26T10:42:54.5033333+00:00

Hi I've lost access to my Microsoft authenticator app after resetting my phone and now every sign in options (for microsoft 365 cloud pc) are related to the app. I can't log in to my account for removing MFA and I'm the only user of that. I've tried changing password but there isn't any change. Please help me to sign back into the account.
robert calver 0 Reputation points

2024-06-02T22:02:24.7766667+00:00

I am having no end of problems with two stage authentication I have no cloud backup and cannot login to my email as the authorisation does not recognise my email address. Customer service is non existent from Microsoft as well
Agraj Varshney 0 Reputation points

2024-06-26T15:10:53.4666667+00:00

I'm a student and now I lost access to Microsoft authenticator app and now I can't change my account password and all of colleagues know it

7 answers

Karthikeyan M 0 Reputation points

2023-09-21T12:46:57.72+00:00

I am in the same situation. I raised a request on Tuesday and it's still not recovered. There is no update from Microsoft Data retention team. I bought a new MS 365 license and I am the only admin for now. I cannot login and hoping Microsoft can help in another week or so. pathetic service from them.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment
LOUIS CRANS 0 Reputation points

2024-01-31T15:04:14.8466667+00:00

On the main page when you first sign in.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Share via

I've lost access to Microsoft authenticator app

7 answers