Where do I find the QR codes for Microsoft 365 accounts?

Neil Benson 291 Reputation points MVP
2022-05-24T21:00:17.77+00:00

I have successfully restored Authenticator to a new phone. All the accounts are working except for the five Microsoft 365 work accounts that I use.

They all tell me, "Action required. Scan the QR code provided by your organization to finish recovering this account".

When I log into My Account (myaccount.microsoft.com), I can't find anywhere where a QR code is displayed.

Where do I find the QR codes that Authenticator is looking for?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.4K Reputation points MVP
    2022-05-25T00:07:09.29+00:00

    Try here.
    https://account.activedirectory.windowsazure.com/r/#/profile

    then additional security verification

    8 people found this answer helpful.

20 additional answers

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  1. Sanjeev 15 Reputation points
    2023-04-27T15:31:39.24+00:00

    yes i found the answer

    0 comments No comments

  2. Mohamed Ahmed Abd El-Rahman 0 Reputation points
    2023-08-25T19:22:34.8833333+00:00

    I cannot login as it requires code from microsoft authenticator which didn't save my work account data when backing up data and now I am stuck in a loop!! trying to add the work account again in the authenticator asks me for code from the authenticator!! ironic right!

    this error appears on all my working accounts in the authenticator:

    "for more info about qr codes and how to get one, see get started with the authenticator app or set up security info to use an authenticator app, based on whether your admin has turned on security info."

    can anyone helpme?

    0 comments No comments

  3. HazelJack 0 Reputation points
    2024-06-11T15:48:26.82+00:00

    If you've successfully restored Authenticator to a new phone but are having issues with your Microsoft 365 work accounts, here’s how to resolve it:

    Steps to Find QR Codes for Microsoft 365 Accounts

    Log into Office 365:

    • Open your web browser and go to myaccount.microsoft.com.
      • Sign in with your Microsoft 365 work account credentials.
      Navigate to Security Info:
        - Once logged in, click on your profile picture or initials in the top right corner and select `My Account`.
        
        
           - Go to the `Security info` section (you might need to select `Update info` under `Security info`).
        
           
           **Add a Sign-In Method:**
        
           
              - In the `Security info` section, click on `Add method`.
        
              
                 - Choose `Authenticator app` from the list of options.
        
                 
                 **Set Up the Authenticator App:**
        
                 
                    - Follow the prompts to set up your Authenticator app.
        
                    
                       - You should be presented with a QR code on the screen.
        
                       
                       **Scan the QR Code:**
        
                       
                          - Open the Authenticator app on your new phone.
        
                          
                             - Tap the `+` sign to add a new account.
        
                             
                                - Select `Work or school account`.
        
                                
                                   - Scan the QR code displayed on your computer screen with your phone.
        
                                   
                                   **Repeat for Each Account:**
        
                                   
                                      - If you have multiple Microsoft 365 accounts, repeat the process for each one by logging into each account separately and following the steps to generate and scan the QR code.
        ```Troubleshooting Tips
      
      
    • Clear Cache and Cookies: If you don’t see the QR code option, try clearing your browser’s cache and cookies, then log in again.
    • Use Different Browsers: Sometimes switching browsers can resolve display issues.
    • Contact IT Support: If you're unable to find the QR codes, contact your organization’s IT support for assistance. They might need to enable or reset multi-factor authentication settings for your account.

    By following these steps, you should be able to retrieve and scan the necessary QR codes to complete the setup of your Microsoft 365 accounts in the Authenticator app on your new phone.If you've successfully restored Authenticator to a new phone but are having issues with your Microsoft 365 work accounts, here’s how to resolve it:

    Steps to Find QR Codes for Microsoft 365 Accounts

    Log into Office 365:

    • Open your web browser and go to myaccount.microsoft.com.
      • Sign in with your Microsoft 365 work account credentials.
      Navigate to Security Info:
        - Once logged in, click on your profile picture or initials in the top right corner and select `My Account`.
        
        
           - Go to the `Security info` section (you might need to select `Update info` under `Security info`).
        
           
           **Add a Sign-In Method:**
        
           
              - In the `Security info` section, click on `Add method`.
        
              
                 - Choose `Authenticator app` from the list of options.
        
                 
                 **Set Up the Authenticator App:**
        
                 
                    - Follow the prompts to set up your Authenticator app.
        
                    
                       - You should be presented with a QR code on the screen.
        
                       
                       **Scan the QR Code:**
        
                       
                          - Open the Authenticator app on your new phone.
        
                          
                             - Tap the `+` sign to add a new account.
        
                             
                                - Select `Work or school account`.
        
                                
                                   - Scan the QR code displayed on your computer screen with your phone.
        
                                   
                                   **Repeat for Each Account:**
        
                                   
                                      - If you have multiple Microsoft 365 accounts, repeat the process for each one by logging into each account separately and following the steps to generate and scan the QR code.
        ```Troubleshooting Tips
      
      
    • Clear Cache and Cookies: If you don’t see the QR code option, try clearing your browser’s cache and cookies, then log in again.
    • Use Different Browsers: Sometimes switching browsers can resolve display issues.
    • Contact IT Support: If you're unable to find the QR codes, contact your organization’s IT support for assistance. They might need to enable or reset multi-factor authentication settings for your account.

    By following these steps, you should be able to retrieve and scan the necessary QR codes to complete the setup of your Microsoft 365 accounts in the Authenticator app on your new phone.

    If It Works Please Tell Me

    Lr APK

    0 comments No comments

  4. Neil Benson 291 Reputation points MVP
    2024-07-02T06:37:19.36+00:00

    Hahaha. Two years later. New phone. Same unhelpful error message when I restore Microsoft Authenticator, and my Bing search brought me back to my own post from two years ago.

    At least this time I can follow the steps to solve the problem. But now I have 12 Microsoft work and personal accounts to restore. So the next couple of hours are going to be a tedious set of authentication steps.

    0 comments No comments