Service Manager
A family of System Center products for managing incidents and problems.
212 questions
2 answers
System Center Service Manager installation error
Good day everyone, I have an issue similar to https://social.technet.microsoft.com/Forums/en-US/7ee69765-a375-46f9-9fbe-d458b03865a1/an-error-occurred-while-executing-a-custom-actionpopulateuserroles, where I get the _PopulateUserRoles error. Using the…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
1 answer
SCSM hardware inventory for peripheral devices
Hello, It is possible in SCSM create list of hardware inventory for peripheral devices for headset ect? I want to create a devices list with purchase date and serial number ect. Every devices will be assigned to specify user by Manual Activity. …
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 78%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Auth 2.0 + EWS
Hi, I want to test the solution Auth 2.0 + EWS. How can use the virtual user id to test? Regards, Sunny Wang
asked 2022-10-27T07:43:59.617+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 96%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Wang, Sunny (RX)
1
Reputation point
commented 2022-10-28T02:33:35.793+00:00
Wang, Sunny (RX)
1
Reputation point
2 answers
Service Manager Console failed to connect to management server
I have installed Service Manager Console 2022 on my Win11 Pro and tried to connect to management server, but it threw an error "Failed to connect to server". Here's error full text: Дата: 14.10.2022 11:56:25 Приложение: Консоль Service…
asked 2022-10-14T13:10:11.407+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 70%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Andrew Yakovlev
1
Reputation point
answered 2022-10-19T14:37:52.967+00:00
Andrew Yakovlev
1
Reputation point
2 answers
Service Manager (SCSM) upgrade
Hello, I have an SCSM 2012 environment distributed on 3 servers the first server for the management server, the second server for the data warehouse management server, and the third host the databases (operational and data warehouse). All these…
asked 2022-08-14T20:33:00.717+00:00
Heba Wagih
116
Reputation points
answered 2022-08-18T21:05:51.027+00:00
Andreas Baumgarten
102.2K
Reputation points MVP
2 answers
Upgrade SCSM from 2012 R2 to 2022
Hello, I have an SCSM 2012 environment distributed on 3 servers the first server for the management server, the second server for the data warehouse management server, and the third host the databases (operational and data warehouse). All these…
asked 2022-08-16T08:38:02.173+00:00
Heba Wagih
116
Reputation points
answered 2022-08-18T20:57:05.72+00:00
Andreas Baumgarten
102.2K
Reputation points MVP
1 answer
System Center Service Manager 2019 logon off button
good day I would like to know if the service manager 2019 portal does not have a logout button. I attach image of our environment, for now to close session what we do is close the browser.
asked 2022-08-16T21:13:05.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 77%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Camilo Esteban Martinez Avila
1
Reputation point
answered 2022-08-17T07:05:04.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
15,781
Reputation points
0 answers
System Center 2019 DPM Administraton Console crashes when wanting to access the Management option (mmc error)
I have a server with Windows Server 2019 Standard and System Center Data Protection Management 2019 installed, everything was working great. 10 days ago I updated through Windows update the following: 2022-07 Cumulative Update Preview for Windows…
asked 2022-08-05T13:45:18.973+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 14.000000000000002%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Trucco, Leandro
1
Reputation point
asked 2022-08-05T13:45:18.973+00:00
Trucco, Leandro
1
Reputation point
3 answers
One of the answers was accepted by the question author.
Need help coding powershell in relation to SCSM
Good day! Please tell me how to use powershell to read information from the Log Entry at the Incident in SCSM (analyst comments, time / date)?
asked 2021-12-24T04:31:24.127+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 69%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Konstantin
41
Reputation points
answered 2022-08-05T12:04:15.943+00:00
Andreas Baumgarten
102.2K
Reputation points MVP
1 answer
Powershell to create an Incident with a set Support Group
Hello, I am currently using Microsoft Service Manager and I am wanting to use powershell to create an incident with a set support group. I have very little experience with powershell and I was hoping for some help with this, thanks!
asked 2022-07-08T16:34:57.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 40%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
lexis08
1
Reputation point
answered 2022-07-08T20:16:30.877+00:00
Stefan Horz
3,466
Reputation points
0 answers
CLARITY - Import data from Hotjar
Hi, we recently started using the Clarity platform for analyzing user behavior on the site. We would like to know how we can import data from Hotjar, which we were previously using, to Clarity. Thank you very much
asked 2022-06-20T15:49:04.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 67%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Iacopo Cellini
1
Reputation point
commented 2022-06-28T13:01:41.103+00:00
Carlos Solís Salazar
17,701
Reputation points MVP
1 answer
One of the answers was accepted by the question author.
Notifcations for Incidents are using old/retired Recipients - SCSM 2019
We use SCSM 2019 (Version 10.19.1035.0). The notifications I had set up for incidents 3 years ago seems to have old/retired Recipients stuck in the notifications, and it's not using the new Recipients that I have added to the notification. Is there a…
asked 2022-06-21T20:53:17.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Samoyedny, Henry
21
Reputation points
accepted 2022-06-27T12:14:38.707+00:00
Samoyedny, Henry
21
Reputation points
1 answer
One of the answers was accepted by the question author.
Upgrade on-premises infrastructure that supports Service Manager
Does SCSM 2016 supports in-place upgrade of the OS from Windows Server 2012 R2 to Windows Server 2016?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 38%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Install Service Manager and Orchestrator on same SQL Instance
In the past I installed SCSM 2016 and SCOR 2016 databases on the same SQL instance with collation Latin1_General_100_CI_AS. For future installations I have 2 questions: 1) Wich collation is recommended for scsm 2019? The ms docs gives a hint for not…
2 answers
Service Manager & Orchestrator integration alternative in cloud
Hi, I have SCSM & Orchestrator integration in test environment set up in late 2019 - idea was to automate some service requests from end-users. By the looks of things there is no future for these two products so I wonder if there is anything in cloud…
asked 2022-06-09T17:36:10.273+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 33%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Bojan Zivkovic
441
Reputation points
answered 2022-06-14T11:35:00.523+00:00
Bojan Zivkovic
441
Reputation points
1 answer
login.microsoftonline.de is not available
Hello, I'm trying to open login.microsoftonline.de but is not available. Nslookup showing that there is some IP's under this name. Could some one confirm that this page is disabled?
asked 2022-06-03T10:16:54.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 26%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MaciekK
11
Reputation points
answered 2022-06-06T02:03:12.24+00:00
XinGuo-MSFT
15,781
Reputation points
0 answers
API Management in enterprise
Customization of code available? CI/ CD is shown for 2 regions. How do we make 3 regions like we have in on premises. Further for PRD, how do we make region like PRD-TEST for unmasked data Analytics and logs may consume space. Space pricing is not…
asked 2022-05-31T11:57:09.747+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 55.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Aggarwal, Raman
1
Reputation point
asked 2022-05-31T11:57:09.747+00:00
Aggarwal, Raman
1
Reputation point
1 answer
One of the answers was accepted by the question author.
Azure Portal is showing IPv6 instead of IPv4 when adding IP exception
Why IPv6 is showing instead IPv4 in the portal? The text in the portal clearly says Add your client IPv4 address but if you see screenshot it is IPv6
asked 2022-05-17T16:39:14.223+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIQ%3C/text%3E%3C/svg%3E)
Imran Qadir Baksh
51
Reputation points
accepted 2022-05-17T17:20:17.697+00:00
Imran Qadir Baksh
51
Reputation points
2 answers
Azure Portal DOCKED menu option not WORKING
For some reason, Azure portal DOCKED menu option has stopped working in EDGE, CHROME & FIREFOX. Tried clearing cache, reinstalling browsers as well nothing has worked so far. Only FLYOUT is working. DOCKED option for portal did work initially …
asked 2022-05-10T02:04:11.237+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vivek Singh
1
Reputation point
answered 2022-05-13T08:23:21.027+00:00
Simon Ren-MSFT
31,756
Reputation points Microsoft Vendor
3 answers
One of the answers was accepted by the question author.
Get-SCSMObject : Cannot bind parameter 'Id
Hi Guys, Trying to run this in a runbook. Monitor new Change requests and then run this PowerShell. Want it to update the Assigned to user to matched the created by but getting the below errors. I know it's around the ID I am passing through but not sure…
asked 2022-05-09T21:23:19.347+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
alfie thomas
86
Reputation points
answered 2022-05-11T16:54:03.523+00:00
Mohamed Ibrahem Mohamed Elhawary
1
Reputation point