Phone number management for Canada

  • Article

Use the below tables to find all the relevant information on number availability, eligibility and restrictions for phone numbers in Canada.

Number types and capabilities availability

Number Type Send SMS Receive SMS Make Calls Receive Calls
Toll-Free General Availability General Availability General Availability General Availability*
Local - - General Availability General Availability*
Short code General Availability General Availability - -

* Please refer to Inbound calling capabilities page for details.

Subscription eligibility

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired by Azure free credits. Also, due to regulatory reasons phone number availability is dependent on your Azure subscription billing location.

More details on eligible subscription types are as follows:

Number Type Eligible Azure Agreement Type
Toll-Free and Local (Geographic) Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*, Pay-As-You-Go
Short-Codes Modern Customer Agreement (Field Led), Enterprise Agreement**, Pay-As-You-Go
Alphanumeric Sender ID Modern Customer Agreement (Field Led and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement**, Pay-As-You-Go

** Applications from all other subscription types are reviewed and approved on a case-by-case basis. Reach out to acstns@microsoft.com for assistance with your application.

Azure subscription billing locations where Canada phone numbers are available

Country/Region
Australia
Canada
Denmark
France
Germany
Ireland
Italy
Japan
Netherlands
Puerto Rico
Spain
Sweden
United Kingdom
United States

Important

  • For billing locations in the US and Puerto Rico – Azure Prepayment (previously called Monetary Commitment) funds and Azure prepaid credits are not eligible for purchasing the products. Additionally, customer spend on the products is not eligible for Microsoft Azure Consumption Commitment drawdown.

  • For billing locations outside the US and Puerto Rico Azure Prepayment (previously called Monetary Commitment) funds and Azure prepaid credits are not eligible for purchasing the products.

Find information about other countries/regions

Use the drop-down menu to check phone number availability for other countries

Next steps

For more information about Azure Communication Services' telephony options, see the following pages: