Implement push notification interaction tracking

To learn more about the overall approach to setting up push notifications in Customer Insights - Journeys, visit the push notification setup overview.

To enable push notifications in Customer Insights - Journeys, you need to complete the following steps:

1. Push notification application configuration
2. User mapping for push notifications
3. Device registration for push notifications
4. Receiving push notifications on devices
5. Interaction reporting for push notifications

In order to report on open rates, the application needs to send this data back to Customer Insights - Journeys.

Send events to Customer Insights - Journeys

Request URL:

POST {PublicEndpoint}api/v1.0/orgs/<orgId>/pushdatareceiver/events

{ 

    "TrackingId": "00000000-0000-0000-0000-000000000000", 
    "DeviceToken": "%DeviceToken", 
    "PushNotificationStatus":  1

} 

Returns: 202 if request is correct, 400 otherwise

Sample Swift code to send events in iOS

func createInteraction(typeInteraction: Int, trackingId: String) {
    if !trackingId.isEmpty || trackingId == "00000000-0000-0000-0000-000000000000" {
        return
    }
    let orgId = UserDefaults.standard.string(forKey: "organizationId2")
    let endP = UserDefaults.standard.string(forKey: "endpoint2")
    if orgId == nil || endP == nil {
        return
    }
    let url = URL(
        string: String(
            format: "https://%@/api/v1.0/orgs/%@/pushdatareceiver/events", endP ?? "", orgId ?? ""))!
    let session = URLSession.shared
    // now create the URLRequest object using the url object
    var request = URLRequest(url: url)
    request.httpMethod = "POST"  //set http method as POST
    // add headers for the request
    request.addValue("application/json", forHTTPHeaderField: "Content-Type")  // change as per server requirements
    request.addValue("application/json", forHTTPHeaderField: "Accept")
    do {
        // convert parameters to Data and assign dictionary to httpBody of request
        let deviceToken = UserDefaults.standard.string(forKey: "deviceToken")
        let jsonBodyDict = [
            "PushNotificationStatus": String(typeInteraction), "DeviceToken": deviceToken,
            "TrackingId": trackingId,
        ]
        request.httpBody = try JSONSerialization.data(
            withJSONObject: jsonBodyDict, options: .prettyPrinted)
    } catch let error {
        print(error.localizedDescription)
        return
    }
    // create dataTask using the session object to send data to the server
    let task = session.dataTask(with: request) { data, response, error in
        if let error = error {
            print("Post Request Error: \(error.localizedDescription)")
            return
        }
        // ensure there is valid response code returned from this HTTP response
        guard let ttpResponse = response as? HTTPURLResponse,
            (200...299).contains(httpResponse.statusCode)
        else {
            print("Invalid Response received from the server")
            return
        }
        print("Interaction creation successful.")
    }
    // perform the task
    task.resume()
}

Sample Java code to send events in Android

Part 1: Generate the payload

EventTrackingContract: 
public String toJsonString() { 
        JSONObject jsonObject = new JSONObject(); 
        try { 
            jsonObject.put("PushNotificationStatus", mEvent.toString()); 
            jsonObject.put("DeviceToken", mDeviceToken); 

            jsonObject.put("TrackingId", trackingId); 
        } catch (JSONException e) { 
            Log.d(LOG_TAG, "Json exception while creating event tracking contract: " + e.getMessage()); 
        } 
        return jsonObject.toString(); 
    } 
 
EventTypeEnum: 
public enum EventType {
    Opened(1); 
}

Part 2: HttpClient for sending the event to the server

AsyncTask.execute(new Runnable() { 
            @Override 
            public void run() { 
                SharedPreferences sharedPreferences = PreferenceManager.getDefaultSharedPreferences(context); 
                String hostname = sharedPreferences.getString(HOST_NAME, ""); 
                String organizationId = sharedPreferences.getString(ORGANIZATION_ID, ""); 
                final HashMap<String, String> headers = new HashMap<>(); 
                headers.put("Content-Type", "application/json"); 
                final EventTrackingContract eventTrackingContract = new EventTrackingContract(event); 
                Log.d(TAG, eventTrackingContract.toJsonString()); 
                String response = HttpClientWrapper.request(String.format("https://%s/api/v1.0/orgs/%s/pushdatareceiver/events" 

, hostname, organizationId, trackingId), 
                        "POST", headers, eventTrackingContract.toJsonString()); 
                Log.d(TAG, response); 
            } 
        });