SupportTicketDetails interface

  • Reference
Package:
@azure/arm-support

Object that represents SupportTicketDetails resource.

Properties

advancedDiagnosticConsent

Advanced diagnostic consent to be updated on the support ticket.
contactDetails

Contact information of the user requesting to create a support ticket.
createdDate

Time in UTC (ISO 8601 format) when the support ticket was created. NOTE: This property will not be serialized. It can only be populated by the server.
description

Detailed description of the question or issue.
enrollmentId

Enrollment Id associated with the support ticket.
fileWorkspaceName

File workspace name.
id

Id of the resource. NOTE: This property will not be serialized. It can only be populated by the server.
isTemporaryTicket

This property indicates if support ticket is a temporary ticket. NOTE: This property will not be serialized. It can only be populated by the server.
modifiedDate

Time in UTC (ISO 8601 format) when the support ticket was last modified. NOTE: This property will not be serialized. It can only be populated by the server.
name

Name of the resource. NOTE: This property will not be serialized. It can only be populated by the server.
problemClassificationDisplayName

Localized name of problem classification. NOTE: This property will not be serialized. It can only be populated by the server.
problemClassificationId

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.
problemScopingQuestions

Problem scoping questions associated with the support ticket.
problemStartTime

Time in UTC (ISO 8601 format) when the problem started.
quotaTicketDetails

Additional ticket details associated with a quota support ticket request.
require24X7Response

Indicates if this requires a 24x7 response from Azure.
secondaryConsent

This property indicates secondary consents for the support ticket
serviceDisplayName

Localized name of the Azure service. NOTE: This property will not be serialized. It can only be populated by the server.
serviceId

This is the resource Id of the Azure service resource associated with the support ticket.
serviceLevelAgreement

Service Level Agreement information for this support ticket.
severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.
status

Status of the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.
supportEngineer

Information about the support engineer working on this support ticket.
supportPlanDisplayName

Support plan type associated with the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.
supportPlanId

Support plan id associated with the support ticket.
supportPlanType

Support plan type associated with the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.
supportTicketId

System generated support ticket Id that is unique.
technicalTicketDetails

Additional ticket details associated with a technical support ticket request.
title

Title of the support ticket.
type

Type of the resource 'Microsoft.Support/supportTickets'. NOTE: This property will not be serialized. It can only be populated by the server.

Property Details

advancedDiagnosticConsent

Advanced diagnostic consent to be updated on the support ticket.

advancedDiagnosticConsent: string

Property Value

string

contactDetails

Contact information of the user requesting to create a support ticket.

contactDetails: ContactProfile

Property Value

ContactProfile

createdDate

Time in UTC (ISO 8601 format) when the support ticket was created. NOTE: This property will not be serialized. It can only be populated by the server.

createdDate?: Date

Property Value

Date

description

Detailed description of the question or issue.

description: string

Property Value

string

enrollmentId

Enrollment Id associated with the support ticket.

enrollmentId?: string

Property Value

string

fileWorkspaceName

File workspace name.

fileWorkspaceName?: string

Property Value

string

id

Id of the resource. NOTE: This property will not be serialized. It can only be populated by the server.

id?: string

Property Value

string

isTemporaryTicket

This property indicates if support ticket is a temporary ticket. NOTE: This property will not be serialized. It can only be populated by the server.

isTemporaryTicket?: string

Property Value

string

modifiedDate

Time in UTC (ISO 8601 format) when the support ticket was last modified. NOTE: This property will not be serialized. It can only be populated by the server.

modifiedDate?: Date

Property Value

Date

name

Name of the resource. NOTE: This property will not be serialized. It can only be populated by the server.

name?: string

Property Value

string

problemClassificationDisplayName

Localized name of problem classification. NOTE: This property will not be serialized. It can only be populated by the server.

problemClassificationDisplayName?: string

Property Value

string

problemClassificationId

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.

problemClassificationId: string

Property Value

string

problemScopingQuestions

Problem scoping questions associated with the support ticket.

problemScopingQuestions?: string

Property Value

string

problemStartTime

Time in UTC (ISO 8601 format) when the problem started.

problemStartTime?: Date

Property Value

Date

quotaTicketDetails

Additional ticket details associated with a quota support ticket request.

quotaTicketDetails?: QuotaTicketDetails

Property Value

QuotaTicketDetails

require24X7Response

Indicates if this requires a 24x7 response from Azure.

require24X7Response?: boolean

Property Value

boolean

secondaryConsent

This property indicates secondary consents for the support ticket

secondaryConsent?: SecondaryConsent[]

Property Value

SecondaryConsent[]

serviceDisplayName

Localized name of the Azure service. NOTE: This property will not be serialized. It can only be populated by the server.

serviceDisplayName?: string

Property Value

string

serviceId

This is the resource Id of the Azure service resource associated with the support ticket.

serviceId: string

Property Value

string

serviceLevelAgreement

Service Level Agreement information for this support ticket.

serviceLevelAgreement?: ServiceLevelAgreement

Property Value

ServiceLevelAgreement

severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

severity: string

Property Value

string

status

Status of the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.

status?: string

Property Value

string

supportEngineer

Information about the support engineer working on this support ticket.

supportEngineer?: SupportEngineer

Property Value

SupportEngineer

supportPlanDisplayName

Support plan type associated with the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.

supportPlanDisplayName?: string

Property Value

string

supportPlanId

Support plan id associated with the support ticket.

supportPlanId?: string

Property Value

string

supportPlanType

Support plan type associated with the support ticket. NOTE: This property will not be serialized. It can only be populated by the server.

supportPlanType?: string

Property Value

string

supportTicketId

System generated support ticket Id that is unique.

supportTicketId?: string

Property Value

string

technicalTicketDetails

Additional ticket details associated with a technical support ticket request.

technicalTicketDetails?: TechnicalTicketDetails

Property Value

TechnicalTicketDetails

title

Title of the support ticket.

title: string

Property Value

string

type

Type of the resource 'Microsoft.Support/supportTickets'. NOTE: This property will not be serialized. It can only be populated by the server.

type?: string

Property Value

string