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Task mining is a technology that enables organizations to capture detailed steps for tasks performed on users' desktops, either independently or collaboratively with colleagues.
By analyzing recorded user actions, the task mining capability in Power Automate allows organizations to gain insights into how they perform tasks, identify common mistakes made during task performance, and pinpoint tasks that can be automated, all of which can help optimize their business processes.
The task mining capability helps busunesses to:
A retail company can use the task mining capability to analyze the order fulfillment process. By recording and analyzing user actions, the organization can gain insights into how orders are processed, identify inefficiencies and bottlenecks, and pinpoint tasks that can be automated.
The task mining capability can automatically produce a process map that visualizes the order fulfillment process, allowing the organization to identify which activities take the longest, how many variations of the order fulfillment process exist, and which variations and actions take the most time.
In addition, the application analytics report can show which applications teams spend the most time in and which activities can be optimized. With this information, the organization can create flows with automation recommendations that reveal which connectors to use based on the analysis done with task mining.
Using insights from task mining, the retail company can streamline the order fulfillment process, reduce errors, and improve customer satisfaction. The company can also automate repetitive tasks, freeing employees to focus on more value-added activities such as customer service and inventory management.
Following are the main components for the task mining capability:
Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register todayTraining
Module
Introduction to Power Automate process mining - Training
Learn about the basics of process mining in Power Automate.
Certification
Microsoft Certified: Power Automate RPA Developer Associate - Certifications
Demonstrate how to improve and automate workflows with Microsoft Power Automate RPA developer.