ApplyRecordCreationAndUpdateRuleRequest Class

Definition

public ref class ApplyRecordCreationAndUpdateRuleRequest sealed : Microsoft::Xrm::Sdk::OrganizationRequest

[System.Runtime.Serialization.DataContract(Namespace="http://schemas.microsoft.com/crm/2011/Contracts")]
public sealed class ApplyRecordCreationAndUpdateRuleRequest : Microsoft.Xrm.Sdk.OrganizationRequest

[<System.Runtime.Serialization.DataContract(Namespace="http://schemas.microsoft.com/crm/2011/Contracts")>]
type ApplyRecordCreationAndUpdateRuleRequest = class
    inherit OrganizationRequest

Public NotInheritable Class ApplyRecordCreationAndUpdateRuleRequest
Inherits OrganizationRequest

Inheritance

Object

OrganizationRequest

ApplyRecordCreationAndUpdateRuleRequest

Attributes

DataContractAttribute

Remarks

This message requires Dynamics 365 Customer Service.

For the Web API use the ApplyRecordCreationAndUpdateRule action.

Usage

Pass an instance of this class to the Execute(OrganizationRequest) method, which returns an instance of the ApplyRecordCreationAndUpdateRuleResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the activity, QueueItem and Workflow tables, and access rights on the specified record in the Target property.

They must also have the privileges in the following table:

Notes to Callers

The record creation and update rules in Dynamics 365 Customer Service enable you to automatically convert incoming activities, such as emails, custom activities, and posts, from external integrated applications (mobile applications, portals or social channels) to system or custom records in Dynamics 365 Customer Service. These rules can be created or edited using the web client only; rule creation and update is not supported through SDK. Learn to automatically create or update records with Dynamics 365 Customer Service.

Use the ApplyRecordCreationAndUpdateRuleRequest class message to retroactively apply a record creation and update rule to the activity that got created in Dynamics 365 Customer Service while the rule was inactive. To edit a rule, you need to deactivate the rule, edit the rule definition, and then reactivate the rule. While the rule is in inactive stage because its being edited, the activities from the external applications will continue to come into Dynamics 365 Customer Service (if you have configured an external application to integrate with Dynamics 365 Customer Service), but will not be acted upon as the rule is not active.

Constructors

Properties

Applies to