Autofill not working for Microsoft Authenticator for iPadOS

Marcus Kirkness 210

I've used MS Authenticator for 2FA and as a password manager for many years with it installed on my iPhone and regular use through Edge on Windows PC.

I'm setting up a new iPad; I've installed MS Authenticator app and signed in using my outlook account - the same account I use on my iPhone and Windows PC.

When I go to sign in to anything (browser or in app), I'll receive a prompt at the top of the keyboard asking if I want to use my saved credentials for the site. This comes directly from the MS Authenticator app and is what I expect to see.

The only potentially notable difference is that I've signed in to this iPad using a different icloud account to the one I use on my phone. I suspect icloud and Microsoft account have no link however thought I'd mention it.

However, when I click on the prompt, it does nothing except replaces the option with a "passwords" link to open my default password manager.

When I click the Passwords button it comes up with a message saying to continue setup

When I click to "Open Authenticator" it shows I'm signed in and everything is configured correctly. I can't see a single difference between my iPhone that works and this new iPad.

Below is the saved password for the site I was trying to access.

Below shows my settings for Autofill are correct

Picture of the actual settings:

Things I've tried:

Resetting the iPad to factory defaults and starting again.
Multiple sites in browser and multiple apps - all the same result.
Uninstalling the app, rebooting the device, reinstalling and testing again.
Disabling autofill, rebooting, and re-enabling it
Created a dummy entry in Apples keychain password manager - that worked.

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Dan Bambridge 35 Reputation points

2024-06-12T19:58:10.1+00:00

I’ve had the exact same problem since yesterday as well. I haven’t changed anything on my iphone other than updating my apple password but it’s still the same account.
Eetteripyörre 90 Reputation points

2024-06-12T21:53:50.94+00:00

Yes, autofill broke down for iOS devices in the 6.8.10 update. Worked just fine in 6.8.9. So, please fix ASAP!
pandoranders 25 Reputation points

2024-06-13T22:20:45.47+00:00

Same problem for me.
iOS v.17.5.1 and Microsoft Authenticator v.6.8.10

Very annoying. Looking forward to testing out the Apple Password app.
LAURENT Martin 40 Reputation points

2024-06-15T05:40:02.8+00:00

I confirme autofill broke down for iOS devices in the 6.8.10 update.
Eetteripyörre 90 Reputation points

2024-06-17T21:32:02.9+00:00

Version 6.8.11 is out but unfortunately the problem stays. I guess no one uses autofill then 🤣
Doug Kinzinger 20 Reputation points

2024-06-17T21:48:31.6933333+00:00

Still broken after update.
kaz 5 Reputation points

2024-06-17T21:50:45.6266667+00:00

Version 6.8.11 is out, but sadly, autofill still doesn't work. I wonder if Microsoft even plans to fix it . It happens almost every time after an update!
Mustafa Sancak 0 Reputation points

2024-06-17T23:39:51.41+00:00

6.9.11 still not working
Raymond Molver 45 Reputation points

2024-06-18T09:01:34.1733333+00:00

It really does seem that there is a maximum of about 10 users of this crappy app in the whole world and that Microsoft just cannot get it right!
L E 20 Reputation points

2024-06-19T05:07:14.3466667+00:00

Same here. Was working fine. Maybe time to move to the Apple one? Update: Still not working so I imported all of my saved passwords to Edge and now autofill from that on my iPhone until the Authenticator issue is resolved.

Importing the .csv file to the iPhone Apple Keychain is impossible without a Mac.
George 5 Reputation points

2024-06-19T08:01:04.0433333+00:00

The autofill feature remains non-functional on iOS 17.5.1 with authenticator v6.8.11
Device: iPhone 13 Pro Max I trust that Microsoft will promptly address the issue before we revert to using the keychain
Kishanth Ithayakumar 5 Reputation points

2024-06-19T11:37:52.96+00:00

I have the same problem. MSFT please fix this or user might switch to google or use Apple's service
kaz 5 Reputation points

2024-06-20T08:20:17.8633333+00:00

I couldn’t wait for Microsoft to fix it anymore, so I exported my passwords and imported them into Apple’s password manager.
Brendan G 10 Reputation points

2024-06-20T10:14:21.1866667+00:00

Same problem on iOS 17.5.1 and Authenticator 6.8.11. Can’t fill passwords in safari via authenticator at all. Very frustrating! I keep getting a prompt to complete authenticator set up and stuck in that loop.
Raymond Molver 45 Reputation points

2024-06-20T10:34:44.6833333+00:00

On top of this, my Verified ID's have disappeared as well!
Raymond Molver 45 Reputation points

2024-06-20T10:35:40.5333333+00:00

Yes!!
L E 20 Reputation points

2024-06-20T13:02:06.73+00:00

Does anyone @Microsoft Help & Support flow threads like this?
Nick Dowse 0 Reputation points

2024-06-20T23:07:17.5833333+00:00

Same issue here. Non-functional despite all settings correct. iOS 17.5.1 Authenticator app 6.8.11.
A Raj 0 Reputation points

2024-06-21T10:34:29.7233333+00:00

same issue, despite reported the case using the app help function with a incident ID - yet to get a response..been 3 days.
Patrick 0 Reputation points

2024-06-22T19:34:04.12+00:00

same issue here. Only on Iphone with version 6.8.11. On ipad with version 6.8.9 works well
Storm 0 Reputation points

2024-06-22T22:26:55.7833333+00:00

Same issue here! Just got the awful issues today. This used to be such a great app!
Hlx 👽 0 Reputation points

2024-06-23T07:37:01.0733333+00:00

I have the same problem. Microsoft please fix it.
L E 20 Reputation points

2024-06-23T16:21:30.21+00:00

Did anyone use the Send Feedback function on the app? I even send them a link to this. It's been a week and nothing from Microsoft.
George Wilson 0 Reputation points

2024-06-23T20:02:35.4066667+00:00

Yes, I am having the same issue.
Eetteripyörre 90 Reputation points

2024-06-24T20:09:51.71+00:00

Almost two weeks already and no fix 🤣
Mark 0 Reputation points

2024-06-30T00:49:55.13+00:00

Still not working, so frustrating. With Apple bringing out a new passwords app it’ll be an easy decision to switch if Microsoft don’t fix this issue.
Geoff 0 Reputation points

2024-06-30T13:15:29.4266667+00:00

Same. It stopped working for me on my iPhone. It prompts, opens… then nothing.
Nick Brooks 0 Reputation points

2024-06-30T22:07:15.9833333+00:00

Been driving me mad all week, no updates yet?!

12 answers

Raymond Molver 45 Reputation points

2024-06-17T11:47:09+00:00

App is broken!

please fix it ASAP!
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8 people found this answer helpful.
SharonArsenault-3236 0 Reputation points

2024-06-23T15:17:40.19+00:00

Still not working June 23rd. Any idea of a fix date?

Radoslaw Dutkiewicz 40 Reputation points

2024-06-27T15:31:07.97+00:00

Same here. I'm unable to access my passwords. Keeps asking me to "Complete Setup" which is complete.
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Jon 26 Reputation points

2024-06-17T12:25:02.22+00:00

I have this exact same issue. Latest update broke it. I've tried uninstalling and reinstalling. Resetting account. Turn off/on sync. Nada.
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5 people found this answer helpful.
Eetteripyörre 90 Reputation points

2024-06-17T12:31:08.7166667+00:00

Yeah! Fix your app!
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Doug Kinzinger 20 Reputation points

2024-06-17T14:54:17.8533333+00:00

Same issue here; broken after recent update.
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4 people found this answer helpful.

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LAGACE, SIMON 5 Reputation points

2024-06-18T15:06:23.61+00:00

Still not working as of June 18th :-(
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1 person found this answer helpful.
ArchaicScribe 6 Reputation points

2024-06-19T13:59:42.0866667+00:00

I have had the same issue, and I tried the same troubleshooting steps as OP. Please fix this.
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Quint den Haan 5 Reputation points

2024-06-23T15:11:12.1866667+00:00

Same here… waiting for a fix.
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1 person found this answer helpful.
Quint den Haan 5 Reputation points

2024-06-23T15:15:33.1366667+00:00

Ocurring on both iphone and ipad version 6.8.10
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Autofill not working for Microsoft Authenticator for iPadOS

12 answers